Madhusmita Biswas
Iselin
Summary
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Overview
15
15
years of professional experience
Work History
Medical Office Administrative Assistant
New Jersey Medical Experts
Edison, NJ
11.2023 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Streamlined administrative processes for increased efficiency in the workplace through regular reviews and updates.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Assist in the preparation of regularly scheduled reports.
Medical Office Administrative Assistant
GMNI Medical Imaging
Mississauga, Canada
08.2022 - 09.2024
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Kept organized documentation of prescription refill information for office of multiple physicians.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Assist in the preparation of regularly scheduled reports.
Medical Patient Services
Apollo Hospitals
Kolkata, India
04.2010 - 10.2014
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Kept organized documentation of prescription refill information for office of multiple physicians.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Front Office Medical Assistant
AMRI Hospital
Kolkata, India
11.2009 - 03.2010
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
Education
Bachelor of Science - Hospital Management
George College
Kolkata, India06.2009
Bachelor of Science - Biology
Shree Chaitanya College
West Bengal06.2006
Skills
- Proficiency in medical management system
- Appointment scheduling
- Patient care and confidentiality
- Inventory Management
- Decision Making
- Multiline Phone system
Accomplishments
Employee of the year 2012-2013 , Apollo Hospitals
Timeline
Medical Office Administrative Assistant
New Jersey Medical Experts
11.2023 - Current
Medical Office Administrative Assistant
GMNI Medical Imaging
08.2022 - 09.2024
Medical Patient Services
Apollo Hospitals
04.2010 - 10.2014
Front Office Medical Assistant
AMRI Hospital
11.2009 - 03.2010
Bachelor of Science - Hospital Management
George College
Bachelor of Science - Biology
Shree Chaitanya College