Kaitlyn Dromms
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Medical Office Administrative Assistant
Shurmatz Counseling LCSW PC
Buffalo, NY
08.2022 - 05.2024
- Worked a hybrid schedule, going into three different offices once a week to maintain a clean and stocked waiting rooms. After the office work was completed, the rest of day was remote from home.
- Assisted the providers with uploading paperwork to charts, faxing paperwork (medical records, disability forms), and making copies of any form that were regularly needed.
- Assisted with medical coding and billing tasks.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Demonstrated multitasking abilities while simultaneously handling various administrative tasks such as answering phones, data entry.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Filed all paperwork onto onedrive for the practice.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Ensured compliance with OSHA regulations by implementing safety protocols throughout the facility''s daily operations.
- Updated patient information and insurance details for accurate electronic medical records.
- Received, recorded and filed medical payments by check, cash, and credit card.
Ramp Agent/DOT/CDL/GSEA/Dangerous Good Specialist
Federal Express
Cheektowaga, NY
02.2015 - 12.2020
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Helped train new employees in safe practices and warehouse procedures.
- Conducted quarterly audits and reporting to upper management,
- Monthly reports including safety, policy updates, and due training for employees.
Dispatcher
Federal Express
Cheektowaga, NY
09.2013 - 02.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Courier/Feeder Agent/DOT/ Dangerous Good Specialist
Federal Express
Jamestown, NY
07.2011 - 09.2013
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Followed company policies and procedures during shift.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Education
No Degree - Criminal Justice
SUNY At Fredonia
Fredonia, NYAssociate of Science - Criminal Justice
Jamestown Community College
Jamestown, NY05.2006
Skills
- Patient Scheduling Management
- Strong Communication Skills
- Insurance Verification Proficiency
- HIPAA Compliance Understanding
- OSHA Compliance
- Professional telephone and email etiquette
- EMR Software
- Documentation Review
- Office Management
- Organization and Time Management
- Medical terminology expertise
- Critical thinking abilities
- Interpersonal relationship building
- Healthcare Billing Knowledge
- Positive Attitude
- ICD-10 Coding-entry level knowledge
- Appointment management
- Understanding of medical ethics
- Administrative support experience
- Medical coding familiarity
- Insurance Billing procedures
- Attention to Detail
- Multitasking and Organization
- Patient Charting
Timeline
Medical Office Administrative Assistant
Shurmatz Counseling LCSW PC
08.2022 - 05.2024
Ramp Agent/DOT/CDL/GSEA/Dangerous Good Specialist
Federal Express
02.2015 - 12.2020
Dispatcher
Federal Express
09.2013 - 02.2015
Courier/Feeder Agent/DOT/ Dangerous Good Specialist
Federal Express
07.2011 - 09.2013
No Degree - Criminal Justice
SUNY At Fredonia
Associate of Science - Criminal Justice
Jamestown Community College