Madi Bruner
Ham Lake,MN
Summary
Dynamic professional with a proven track record in customer relationship management and team collaboration. Passionate, dependable and hard-working professional who thrives in high paced environments. Recognized for completing projects quickly with a high degree of attention to detail. Builds effective relationships with job leaders and peers.
Overview
6
6
years of professional experience
Work History
Customer Service
Norman Quacks
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Retail Associate
Scandinavian North
07.2022 - 06.2024
- Ensure that staff meets and exceeds daily goals
- Provide consistent superior experience to store customers
- Keep the store clean and safe
- Ensure proper inventory is maintained for consistent service to customers
Store Manager
Caribou Coffee
Eden Prairie, Minnesota
09.2021 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Office Assistant
Superior Framing Corporation
05.2019 - 08.2021
- Basic office duties including; answering phones, scanning and filing documents, shredding and typing forms
Education
Bachelor of Science - Marketing
University of Minnesota
Minneapolis, MN08.2024
High School Diploma -
Blaine High School
Blaine, MN06.2020
Skills
- Customer Relationship Management
- Team Collaboration
- Team training and development
- Attention to Detail
- Communication
- Data Recording
- Problem Solving
- Data Entry
- Creative Thinking
- Document Typing
- Formatting
Timeline
Customer Service
Norman Quacks
06.2024 - Current
Retail Associate
Scandinavian North
07.2022 - 06.2024
Store Manager
Caribou Coffee
09.2021 - 07.2022
Office Assistant
Superior Framing Corporation
05.2019 - 08.2021
High School Diploma -
Blaine High School
Bachelor of Science - Marketing
University of Minnesota
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