MADELEINE MING
Richardson,TX
Summary
Personable and energetic customer service professional with over 13 years of experience in customer service, care, and support. Thrives in a fast paced and dynamic environment. Able to efficiently resolve conflict using creative problem-solving skills. Seeking a rewarding position to leverage my competencies and provide top quality service and increase resident retention.
Overview
9
9
years of professional experience
Work History
Property Administrator
Transwestern Commercial Services
Dallas, TX
12.2022 - 06.2026
- Processed invoices and recorded information in OneSpace and Prop360 database to ensure accurate financial tracking.
- Processed and sent invoices, adjustments and credit memos to tenants. Collected, calculated, and maintained records of rental payments and deposits.
- Conducted regular property inspections to ensure compliance with safety regulations.
- Coordinated with contractors for timely repairs and renovations, enhancing property condition and tenant satisfaction.
- Managed the maintenance of common areas, such as landscaping, parking lots, and other shared spaces.
- Assisted in preparations for annual budgets for each unit or building complex under management.
- Provided customer service support to tenants, addressing lease inquiries and resolving complaints to maintain positive tenant relationships.
- Planned and coordinated supplies and promotional flyers for tenant events.
- Analyzed data and prepared contracts for various projects.
Assistant Property Manager
Valiant Residential
Dallas, TX
05.2022 - 12.2022
- Collaborated with property managers to prepare units for new tenants and facilitate smooth transitions.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants, ensuring compliance with lease and local regulations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Explained policies and procedures to tenants and enforced rules.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Updated tenant and unit information in housing database to maintain accurate records.
Leasing Specialist
Valiant Residential
Dallas, TX
04.2021 - 04.2022
- Welcomed guests to leasing office, engaged with open-ended questions to identify and resolve concerns promptly.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Communicated with tenants to discuss lease agreements and address inquiries. regarding renewal notices, ensuring timely responses and facilitating lease renewals.
- Analyzed weekly leasing reports to identify occupancy trends and monitored effectiveness of advertising, promotions, and publications.
- Checked common areas regularly to keep neat, clean and free of debris.
Front of House Manager
Shuck-N-Jive
Dallas, TX
01.2018 - 04.2021
- Interviewed and screened candidates for serving and bartending roles, ensuring alignment with service standards.
- Delegated work tasks and activities, prepared schedules, and managed staffing.
- Addressed customer complaints to enhance service quality., settled disputes and resolved customer conflicts.
- Utilize social media marketing and event planning to increase business traffic and cultivate client relationships.
- Managed inventory of store products and generated cost of sale reports to support financial performance.
Assistant Property Manager
Transwestern Commercial Services
Plano, Texas
06.2026 - Current
- Assisted with budget records, invoices, and vendor documentation.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Prepared monthly financial reports for review by the property manager.
- Communicated event details to staff, clients, and service providers.
- Prepared materials, supplies, and equipment for event setup and execution.
- Supported event planning using calendars, spreadsheets, and communication tools.
- Provided on-site support during the day of the event including problem solving if necessary.
- Analyzed data from previous events in order to improve future ones.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Monitored budgeting process for each event to ensure cost efficiency.
Education
Bachelor of Arts - Psychology
Concordia University
01.2017
Skills
- Relationship building
- Tenant communication
- Policy enforcement
- Microsoft Office expertise
- Lease negotiation
- Financial tracking
- Property maintenance oversight
- Proactive problem solver
- Customer relations
- Conflict mediation
- Adaptive team player
Timeline
Assistant Property Manager
Transwestern Commercial Services
06.2026 - Current
Property Administrator
Transwestern Commercial Services
12.2022 - 06.2026
Assistant Property Manager
Valiant Residential
05.2022 - 12.2022
Leasing Specialist
Valiant Residential
04.2021 - 04.2022
Front of House Manager
Shuck-N-Jive
01.2018 - 04.2021
Bachelor of Arts - Psychology
Concordia University