Madi Rouse
Puyallup,WA
Summary
Compassionate Behavior Health Technician with significant background in providing support to individuals with mental health disorders, developmental disabilities, and substance abuse issues. Strengths include crisis intervention skills, knowledge of behavior management techniques, and ability to maintain therapeutic boundaries. Demonstrated impact by successfully implementing individualized treatment plans for patients and actively participating in interdisciplinary team meetings to ensure patient progress.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Comprehensive Life Resources
Tacoma , WA
07.2023 - Current
- Maintained accurate records of client progress and behaviors.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
- Monitored clients' physical and emotional wellbeing.
- Maintained detailed records of patient progress and treatment outcomes.
- Influenced patients' behavior with interaction, counseling or instruction.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Assisted with execution of client activities, support groups and field trips.
- Aided patients in performing activities of daily living.
- Documented behavioral incidents to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
Title Clerk
Destination Harley Davidson
Tacoma, WA
05.2022 - 01.2025
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Processed applications for new titles, transfers and duplicate titles.
- Maintained records of all transactions in a computer database.
- Coordinated with other departments to resolve issues related to titling process.
Front Desk Salon Receptionist
Teze Salon
Puyallup, WA
08.2021 - 06.2023
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled and confirmed appointments for clients and staff.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Updated client profiles regularly in order to maintain accurate records.
- Ensured all areas of the salon were clean and organized at all times.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Responsible for opening and closing the reception area each day according to set guidelines.
General Merchandise Associate
Destination Harley Davidson
Tacoma, WA
04.2017 - 06.2023
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Prepared sales totals and accepted payment through cash, credit/debit card, or check.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Assisted customers with product selection, purchase decisions and inquiries.
Education
Bachelor of Science - Psychology
University of Arizona
Tucson, AZ05-2021
Associate of Arts - Direct Transfer
Pierce College
Puyallup, WA08-2018
Skills
- Mental health support
- First aid and CPR
- Crisis intervention
- Skill-building exercises
- Therapeutic communication
- Professional boundaries
Certification
- Agency Affiliated Counselor
Timeline
Behavior Health Technician
Comprehensive Life Resources
07.2023 - Current
Title Clerk
Destination Harley Davidson
05.2022 - 01.2025
Front Desk Salon Receptionist
Teze Salon
08.2021 - 06.2023
General Merchandise Associate
Destination Harley Davidson
04.2017 - 06.2023
Bachelor of Science - Psychology
University of Arizona
Associate of Arts - Direct Transfer
Pierce College
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