Madie Ramos
Wilmington,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
North Carolina Farm Bureau Insurance
Wilmington, NC
12.2023 - Current
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Server
Longhorn Steakhouse
07.2023 - 12.2023
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Server
Texas Roadhouse
Littleton
08.2020 - 06.2023
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
Diploma -
Columbine High
Littleton, CO05.2022
Associate of Arts - Currently earning degree
Cape Fear Community College
Wilmington, NCSkills
- Paperwork Processing
- Call Management
- Complaint resolution
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Report Generation
- De-Escalation Techniques
- Computer Proficiency
- Administrative Support
- Payment Processing
- Sales expertise
- Customer Relations
Awards
- Honor roll many semesters
- National honors society member recognized at graduation
- Student excellence award
Timeline
Customer Service Representative
North Carolina Farm Bureau Insurance
12.2023 - Current
Server
Longhorn Steakhouse
07.2023 - 12.2023
Server
Texas Roadhouse
08.2020 - 06.2023
Diploma -
Columbine High
Associate of Arts - Currently earning degree
Cape Fear Community College
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