Summary
Overview
Work History
Education
Skills
Timeline
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Madiecruz Hernandez

Cameron,TX

Summary

Dynamic professional with a proven track record at DG Market, excelling in customer service and team leadership. Enhanced operational efficiency by improving cash handling accuracy and swiftly resolving customer complaints. Skilled in decision-making and time management, committed to fostering a positive environment while ensuring high standards of service and cleanliness.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

7
7
years of professional experience

Work History

Assistant Manager

DG Market
06.2023 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

EVS Housekeeper

Aramark
08.2020 - 10.2021
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Caregiver

Girling Home Health
07.2018 - 03.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

High School Diploma -

Cameron Yoe Highschool
303 E 12th St Cameron Tx, 76520
05-2019

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management

Timeline

Assistant Manager

DG Market
06.2023 - 03.2025

EVS Housekeeper

Aramark
08.2020 - 10.2021

Caregiver

Girling Home Health
07.2018 - 03.2020

High School Diploma -

Cameron Yoe Highschool
Madiecruz Hernandez