Madiecruz Hernandez
Cameron,TX
Summary
Dynamic professional with a proven track record at DG Market, excelling in customer service and team leadership. Enhanced operational efficiency by improving cash handling accuracy and swiftly resolving customer complaints. Skilled in decision-making and time management, committed to fostering a positive environment while ensuring high standards of service and cleanliness.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
DG Market
06.2023 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
EVS Housekeeper
Aramark
08.2020 - 10.2021
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Caregiver
Girling Home Health
07.2018 - 03.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Cameron Yoe Highschool
303 E 12th St Cameron Tx, 7652005-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
DG Market
06.2023 - 03.2025
EVS Housekeeper
Aramark
08.2020 - 10.2021
Caregiver
Girling Home Health
07.2018 - 03.2020
High School Diploma -
Cameron Yoe Highschool
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