Madilyn Hauck
Arnold,MO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
GSA/Administrative Assistant/Accounts Receivable
Drury Hotels
Arnold, MO
12.2020 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Maintained consistent positive customer feedback.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
- Contributed towards an overall increase in online review ratings by providing prompt assistance whenever required.
- Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
- Maintained accuracy of financial data by promptly addressing any discrepancies detected during routine audits or system reviews.
- Advanced team efficiency through cross-training colleagues on various aspects of the accounts receivable/payable processes as needed during periods of increased workload or staff shortages.
- Prepared vendor invoices and processed incoming payments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
- Conducted research to assist with routine tasks and special projects.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Elevated overall productivity levels through consistent maintenance of electronic filing systems and shared document repositories.
- Managed complex schedules for conference room bookings ensuring that everyone had access to the necessary resources for meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Associate Manager
Fazoli's
07.2020 - 12.2020
- Manage all shifts including open, mid, and close.
- Handle cash including working a register and creating afternoon and closing deposits.
- Train and manage on-boarding of new associates in all areas of the restaurant including front line, drive thru, and kitchen.
- Assure food safety and cleaning standards are being met throughout the restaurant.
- Assure customer satisfaction and handle guest complaints.
- Maintain inventory.
Accounting Manager
Morina Construction & Plumbing, LLC
02.2020 - 07.2020
- Use QuickBooks to write estimates for clients, as well as send invoices.
- Create weekly payroll.
- Accounts Payable - pay company bills and taxes and reconcile in QuickBooks.
- Accounts Receivable - pick up large checks from clients, deposit them, and reconcile in QuickBooks.
- Create and submit applications for excavation and plumbing permits.
Assistant General Manager
Domino's
08.2018 - 02.2020
- Started as a CSR from Aug 2018-March 2019
- Became a Driver from March 2019-Aug 2019
- Promoted to Assistant Manager Aug 2019-Dec 2019
- Promoted to Assistant General Manager Dec 2019-Feb 2020.
- Responsibilities as the Assistant General Manager:
- Manage all shifts, including opening, mid, and closing.
- Handle cash including working a register and creating nightly deposits.
- Ensure all food safety and cleaning requirements are being met.
- Ensure customer satisfaction as well as handle guest complaints.
- Perform nightly inventory counts with accuracy.
- Accurately estimate food usage and order bi-weekly food truck, as well as put order away.
- Perform product buying/selling between stores.
- Open and close other stores as needed.
- Train all new hires, including CSRs, Drivers, and Assistant Managers.
- Conduct interviews and hire applicants.
- Create weekly schedules for Drivers.
Education
High school or equivalent -
Fox Sr. High School
Arnold, MO05.2019
Skills
- Accounting software
- Account reconciliation
- Clerical experience
- Office management
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- File Organization
- Customer and client relations
- Strong Problem Solver
- Office Management
- Database entry
- Invoice Processing
- Payment posting
- Accounts Receivable Software
- Cash application
- Account Monitoring
- Staff Training
- Sales and Upselling
- Team Management
- Guest Relations
Assessments
Supervisory skills: Motivating & assessing employees, Proficient, 11/01/20, Motivating others to achieve objectives and identifying improvements or corrective actions
Timeline
GSA/Administrative Assistant/Accounts Receivable
Drury Hotels
12.2020 - Current
Associate Manager
Fazoli's
07.2020 - 12.2020
Accounting Manager
Morina Construction & Plumbing, LLC
02.2020 - 07.2020
Assistant General Manager
Domino's
08.2018 - 02.2020
High school or equivalent -
Fox Sr. High School