Madilyn McMillan
Muskegon,MI
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Muskegon Brewing Company. Proven ability to enhance guest experiences through effective communication and cash handling. Recognized for training new staff and resolving customer complaints, ensuring satisfaction in fast-paced environments.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
4
4
years of professional experience
Work History
Server
Muskegon Brewing Company
Muskegon, MI
05.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders to ensure timely delivery and guest satisfaction.
- Trained new staff on menu items, service standards, and operational procedures.
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to address special requests and dietary restrictions effectively.
- Assisted in inventory management by tracking stock levels.
- Resolved customer complaints promptly, ensuring positive dining experiences for all guests.
Host
Muskegon Country Club
Muskegon, MI
06.2021 - 09.2024
- Greeted and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and service staff to maintain service efficiency.
- Trained new hosts on customer service standards and operational procedures.
- Handled guest inquiries and complaints with professionalism and empathy.
Education
High School Diploma -
Mona Shores High School
Norton Shores, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
Timeline
Server
Muskegon Brewing Company
05.2024 - Current
Host
Muskegon Country Club
06.2021 - 09.2024
High School Diploma -
Mona Shores High School