Madilyn Olsen
American Fork
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and stocking. Dedicated and dependable relationship-builder with excellent organizational strengths.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
Bath & Body Works
08.2024 - 01.2025
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Mixologist
Quench It
08.2023 - 10.2023
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
Snowcone Maker
Yeti Hut Shaved Ice
05.2022 - 08.2023
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Collaborated with team members to maintain a positive work atmosphere, fostering strong communication and teamwork skills.
- Effectively managed multiple customers simultaneously during peak hours while maintaining superior levels of efficiency.
- Trained new employees on proper snow cone making techniques, equipment use, and customer service expectations.
Haunted House Actress
Shadows of Fear
08.2022 - 10.2022
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Developed strong relationships with industry professionals, leading to ongoing collaboration opportunities.
- Collaborated with directors and fellow actors to develop compelling characters, resulting in memorable stage experiences.
- Adapted to a variety of roles and genres, showcasing versatility as an actress.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UT02-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Decision-making
- Complex Problem-solving
- Flexible schedule
- New hire training
- Order fulfillment
- Inventory management
- Loyalty program promotion
Certification
- Food Handler's Card – Various State-Specific Health Departments.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Associate
Bath & Body Works
08.2024 - 01.2025
Mixologist
Quench It
08.2023 - 10.2023
Haunted House Actress
Shadows of Fear
08.2022 - 10.2022
Snowcone Maker
Yeti Hut Shaved Ice
05.2022 - 08.2023
- Food Handler's Card – Various State-Specific Health Departments.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
High School Diploma -
Pleasant Grove High School
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