Madilyn Sanchez
Junction City,KS
Summary
Customer-savvy individual accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Longhorn Steakhouse
04.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Promoted business loyalty by fostering positive customer relationships.
Lifeguard
City Of Manhattan Kansas
05.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Recorded daily activity logs and incident reports for tracking purposes.
- Inspected and tested pool equipment functionality to minimize hazards.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Swim Lesson Instructor
City Of Manhattan Kansas
05.2022 - Current
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
- Taught students pool and water safety guidelines.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Collaborated with swim team coaches to develop successful training plans.
- Demonstrated proper form and technique to prevent injury.
- Adapted classes to meet needs of participants with varying fitness levels.
- Implemented new and creative activities to keep participants motivated.
- Adapted teaching techniques to different learning styles.
Education
High School Diploma -
Manhattan High School
Manhattan, KS05.2023
Skills
- CPR Certified
- Public Safety
- Team Collaboration
- First Aid
- Positive Learning Environment
- Time Management
- Cleanliness and Organization
- Attentive Service
- Customer Service
- Relationship and Community Building
- Communication and Interpersonal Connection
- Adaptability and Dependability
Certification
- First Aid/CPR Certified
- ServSafe Manager Certified
Timeline
Host
Longhorn Steakhouse
04.2023 - Current
Lifeguard
City Of Manhattan Kansas
05.2022 - Current
Swim Lesson Instructor
City Of Manhattan Kansas
05.2022 - Current
High School Diploma -
Manhattan High School