Madilyn Shelton
Tulsa,OK
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Office Manager
Braincode Centers
Tulsa
03.2024 - Current
- Oversees billing operations and prepares audits for multiple locations
- Efficiently manages office tasks across remote, Tulsa, and Santa Fe sites
- Provides team support, ensuring smooth operations across various locations
- Leads office with a focus on optimizing and future-proofing administrative processes
- Fosters a collaborative environment, boosting team productivity
- Analyzes workflow to optimize task distribution and resource use
Front Desk Coordinator
Emerge Integrative Medicine
Tulsa
07.2023 - 03.2024
- Efficiently managed appointments, enhancing patient satisfaction & streamlining front desk operations
- Boosted patient satisfaction by streamlining appointment processes and enhancing front desk efficiency
- Oversaw patient check-in/out, ensuring accuracy and a positive experience
- Introduced effective social media strategies to improve the clinic's brand visibility
- Provided comprehensive support in medical procedure preparation, improving patient care
- Leveraged product knowledge to drive sales and meet patient needs effectively
Client Specialist
Milan Laser
Stillwater
01.2023 - 06.2023
- Managed client interactions to ensure a welcoming environment
- Efficiently handled sales and upsells, boosting laser hair removal services
- Maintained a clean and organized treatment room, enhancing client experience
- Resolved client inquiries via phone, improving customer service satisfaction
- Scheduled appointments effectively, optimizing the clinic's daily operations
Server
Redrock Canyon Grill
Tulsa
06.2021 - 06.2023
- Efficiently coordinated with team members to ensure smooth service operations
- Enhanced customer dining experience by effectively promoting menu items
- Resolved customer issues promptly, improving overall guest satisfaction
Secretary & Technician
Stillwater Medical Center
Stillwater
03.2020 - 11.2021
- Spearheaded patient transfers, ensuring seamless coordination with other hospitals
- Streamlined administrative tasks such as answering calls, filing paperwork, and patient admissions
- Performed critical medical tasks including blood drawing and patient care, demonstrating technical proficiency
- Implemented effective charting of patient information, ensuring accuracy and promptness
- Contributed to patient welfare by providing timely assistance to doctors
Receptionist
TheBeautyShop
Tulsa
03.2018 - 08.2019
- Managed salon operations including opening and closing procedures
- Enhanced customer experience through personable interactions and efficient scheduling
- Oversaw inventory management, ensuring timely product orders
- Handled financial transactions, contributing to the salon's revenue
- Solved scheduling conflicts, maintaining smooth operations
Education
Master of Science - Healthcare Administration
Oklahoma State University
Tulsa- Online12.2024
Bachelor of Science - Psychology
Oklahoma State University
StillwaterSkills
- Teamwork
- Communication
- Problem-Solving
- Medical Terminology
- Customer Service
- Critical Thinking
- Time Management
- Sales
- Salesforce
- Meditech
- EMR
- Microsoft Word
- Meevo
- Employee Supervision
- Workforce Management
- Billing
- Expense Reporting
- Scheduling
References
- Kelsey Wiyninger: williamskelsey1993@gmail.com, (918)919-2896
- Kenia Tejeda: keniatejeda017@gmail.com, (918)734-0740
- Kelsey Grey: kelseyraegrey@gmail.com, (405)612-0453
Timeline
Office Manager
Braincode Centers
03.2024 - Current
Front Desk Coordinator
Emerge Integrative Medicine
07.2023 - 03.2024
Client Specialist
Milan Laser
01.2023 - 06.2023
Server
Redrock Canyon Grill
06.2021 - 06.2023
Secretary & Technician
Stillwater Medical Center
03.2020 - 11.2021
Receptionist
TheBeautyShop
03.2018 - 08.2019
Master of Science - Healthcare Administration
Oklahoma State University
Bachelor of Science - Psychology
Oklahoma State University
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