Madina Togaeva
Chicago,IL
Summary
Certified Salesforce Administrator and Volunteer with comprehensive experience in CRM configuration, data management, and user support. Proficient in Salesforce Knowledge Articles, Agile methodology, and Azure DevOps for streamlined project tracking and collaboration. Skilled in integrating Computer Telephony Integration (CTI) with Five9 to enable efficient softphone functionality, including custom softphone layouts that improve call handling and user productivity. Passionate about maximizing organizational impact through efficient CRM solutions and user-centered customizations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Key Innovations Group
09.2023 - 11.2024
- Data Management & Bulk Updates: Managed a bulk update of 300,000 records using Data Loader, ensuring data integrity and minimal downtime. Coordinated with stakeholders to validate data requirements, ran test updates in the sandbox, and executed the update in production, achieving 100% data accuracy.
- Agile Project Management: Worked within an Agile framework to manage and prioritize CRM tasks and enhancements. Used Azure DevOps to track progress, manage user stories, and collaborate with cross-functional teams.
- System Management & Customization: Configure and maintain Salesforce CRM including objects, fields, workflows, validation rules, and page layouts to meet business requirements.
- User Support & Training: Support over 125 of users with troubleshooting, best practices, and regular training sessions to ensure seamless adoption.
- Process Automation: Implemented process automation tools like Flow to reduce manual tasks, improve efficiency, and maintain data integrity.
- Data Management & Reporting: Perform regular data quality checks, de-duplication, and cleansing to ensure data accuracy. Design and generate reports and dashboards to provide actionable insights for stakeholders.
- Project Management: Collaborated cross-functionally on CRM implementation projects, new feature rollouts, and system updates to align with business objectives.
Jr. Salesforce Administrator
Nexient at NTT Dat
02.2021 - 03.2023
- Increased user efficiency by 98 % through the creation of Knowledge Articles, which provided on-demand information and reduced user support requests.
- Played a key role in improving the onboarding process by creating easy-to-follow user documentation and FAQs.
- Gained hands-on experience with system configuration, data management, and user support, contributing to a streamlined workflow.
- Supported senior admins in configuring Salesforce, including setting up custom objects, fields, and page layouts, to meet specific business needs.
- Increased customer satisfaction by optimizing Salesforce configurations, allowing for more personalized and timely customer interactions.
Salesforce Administrator Intern
Banjaxed Solution
05.2021 - 02.2022
- Configured custom objects, fields, page layouts, and record types to meet specific business requirements, enhancing usability and aligning with operational needs.
- Designed and tested basic flow rules to automate repetitive tasks, improving operational efficiency and reducing errors.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Salesforce Administrator Volunteer
a Free Bird Non Profit Organization
03.2020 - 11.2021
- assist with salesforce lightning experience customization to improve the user interface and navigation.
- support data import and export processes using salesforce data loader .
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
Education
Bachelor of Arts - International Relations
Government University Arabaeva
Kyrgyzstan09-2006
Accounting
Professional Accountants of The South of Kyrgyzsta
Bishkek Kyrgyzstan 05-2011
Skills
Sale/Service Cloud VisualStudio IDE
Integration APIs
Experience Cloud
JIRA (agile methodology)
Apex
Apex Class
Apex Triggers
SOQL/CSS/HTML5/JAVASCRIPT
LWC
Flow Process Automation
Own BackUp
Netsuite
Data Loader
AzureDevops
Validation Rules
App Builder
Certification
Salesforce Administrator
Salesforce Developer platform1
Salesforce App Builder
Timeline
Salesforce Administrator
Key Innovations Group
09.2023 - 11.2024
Salesforce Administrator Intern
Banjaxed Solution
05.2021 - 02.2022
Jr. Salesforce Administrator
Nexient at NTT Dat
02.2021 - 03.2023
Salesforce Administrator Volunteer
a Free Bird Non Profit Organization
03.2020 - 11.2021
Salesforce Administrator
Salesforce Developer platform1
Salesforce App Builder
Bachelor of Arts - International Relations
Government University Arabaeva
Accounting
Professional Accountants of The South of Kyrgyzsta
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