Madisen McCance
San Diego,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
Dabella
09.2022 - 07.2023
- Maintained and supervised office operations
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Processed daily transactions
- Maintained office supply inventory
- Created, maintained and updated filing systems for paper and electronic documents.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Store Manager
Sally Beauty
02.2021 - 09.2022
- I am to meet sales goals while offering personalized customer service and maintaining long-lasting relationships with customers
- Make sure the shelves are front, faced, and stocked
- Offer a fun and helpful experience to the customer to guarantee they will come back for more advice and service in the future
- Manage my store and train my employees to reach career success.
- Managed inventory control, cash control, and store opening and closing procedures.
Tracer
COVID
10.2020 - 02.2021
- The contact tracer is responsible for reaching out to people (contacts) who have been exposed to
- COVID-19 and providing health education and guidance to interrupt ongoing disease transmission.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Waitress/Night Manager
Korner Grill
07.2017 - 08.2020
- Provide customers with a safe and enjoyable environment to enjoy with families
- Managed eight employees in delivering smooth, productive night shift operations.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Security Officer
Point Public Safety and Security
02.2019 - 03.2020
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Followed 5 Point Public Safety and Security standard duties and procedures
- Conducted regular patrols of key areas to spot and control security concerns.
Customer Service Representative
Dillard's, Inc
07.2018 - 08.2019
- Handle all phone calls and direct them to the correct areas
- Do returns and take customer complaints
- Answer questions from employees and customers
- Wrap and decorate presents
- Clean the work area
- Organize, copy, and file documents
- Assist managers in day to day tasks
Shelf Stocker/Cashier
Grocery Kart
01.2016 - 01.2017
- Keep shelves stocked and organized
- Responsible for cashing out customers.
Education
Associate - Cosmotology
Paul Mitchell The School
Lincoln, NEundefined
Alliance High School
College - Biology
Western Nebraska Community College
No Degree - Business Management
San Diego City College
San Diego, CASkills
- Senior Leadership Support
- Customer Relations
- File and Data Retrieval Systems
- Communication
- Coordinate Events
- Excellent Multitasking Abilities
- Organizational Skills
- Project Management
- Sales Activities
- Manage Budgets
- Schedule Management
- Store Management Experience
Timeline
Office Manager
Dabella
09.2022 - 07.2023
Store Manager
Sally Beauty
02.2021 - 09.2022
Tracer
COVID
10.2020 - 02.2021
Security Officer
Point Public Safety and Security
02.2019 - 03.2020
Customer Service Representative
Dillard's, Inc
07.2018 - 08.2019
Waitress/Night Manager
Korner Grill
07.2017 - 08.2020
Shelf Stocker/Cashier
Grocery Kart
01.2016 - 01.2017
Associate - Cosmotology
Paul Mitchell The School
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Alliance High School
College - Biology
Western Nebraska Community College
No Degree - Business Management
San Diego City College
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