Summary
Overview
Work History
Education
Skills
Playing multiple instruments, listening to music, creating art, playing video games, sports.
Additional Information
Timeline
Hi, I’m

Madisen Surber

L
Indianapolis,Indiana

Summary

Friendly and reliable cashier and employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

1
year of professional experience

Work History

Dammann's Garden Center And Nursery

Cashier
07.2023 - Current

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Fundae's Ice Cream And Sweets

Shift Lead
06.2022 - 05.2023

Job overview

  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies and regulations.

Education

Plainfield High School
Plainfield, IN

High School Diploma
05.2023

University Overview

  • Academic Super Bowl- First place: Regional/Hendricks County 2019
  • Academic Super Bowl- First place: Danville High School Invitational 2023
  • Academic Super Bowl- Third place: Mid-State Conference at Whiteland 2023
  • Circle City Volleyball Club- All-Tournament Team: Mid-Eastern Qualifier 2019
  • Assisi Academic Scholarship Scholarship Recipient
  • Marian Fine Arts Award - Instrumental Performance Scholarship Recipient
  • Indiana State Frank O'Bannon Grant
  • Completed AP course in Studio Art
  • Completed AP course in World History
  • Elected Captain of Circle City Volleyball 15 Black Team
  • Plainfield Volleyball Member
  • Plainfield DECA Member
  • Marian University Campus Activities Board Member
  • Marian University National Association for Music Education Chapter (NAfME)

Skills

  • Product Knowledge
  • Refunds and Exchanges
  • Issue Resolution
  • Sales Expertise
  • Order Taking
  • Cleaning and Sanitizing
  • Credit and Cash Transactions
  • Cash Drawer Management
  • Money Handling
  • Verbal and Written Communication
  • Customer Relations
  • Retail Merchandising

Playing multiple instruments, listening to music, creating art, playing video games, sports.

I can play the trumpet, french horn, electric and acoustic guitar, upright bass and I'm learning how to play the ukulele and baritone saxophone! I mainly listen and play to rock, metal, and alternative music. I've been an artist for as long as I can remember, I love doing collage work and working with markers, paint, and many other mediums. I used to play volleyball and now I'm in the Marian University Band. I play video games as a way to relax usually, whether it be Dungeon's and Dragon's style games or combat games, I love to hang out with my close friends and have a good time after completing my responsibilities for the day.

Additional Information

I am trying to figure out my degree, as I'm torn between two different majors. I'm a full time college student so having flexible hours is very important so I have time to focus on my studies but also have enough time to relax and collect my thoughts after the week/day is overwith.

Timeline

Cashier

Dammann's Garden Center And Nursery
07.2023 - Current

Shift Lead

Fundae's Ice Cream And Sweets
06.2022 - 05.2023

Plainfield High School

High School Diploma
Madisen SurberL