Hi, I’m
Madisen Surber
L
Indianapolis,Indiana
Summary
Friendly and reliable cashier and employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
1
year of professional experience
Work History
Dammann's Garden Center And Nursery
Cashier
07.2023 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Fundae's Ice Cream And Sweets
Shift Lead
06.2022 - 05.2023
Job overview
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Education
Plainfield High SchoolPlainfield, IN
High School Diploma
05.2023
University Overview
- Academic Super Bowl- First place: Regional/Hendricks County 2019
- Academic Super Bowl- First place: Danville High School Invitational 2023
- Academic Super Bowl- Third place: Mid-State Conference at Whiteland 2023
- Circle City Volleyball Club- All-Tournament Team: Mid-Eastern Qualifier 2019
- Assisi Academic Scholarship Scholarship Recipient
- Marian Fine Arts Award - Instrumental Performance Scholarship Recipient
- Indiana State Frank O'Bannon Grant
- Completed AP course in Studio Art
- Completed AP course in World History
- Elected Captain of Circle City Volleyball 15 Black Team
- Plainfield Volleyball Member
- Plainfield DECA Member
- Marian University Campus Activities Board Member
- Marian University National Association for Music Education Chapter (NAfME)
Skills
- Product Knowledge
- Refunds and Exchanges
- Issue Resolution
- Sales Expertise
- Order Taking
- Cleaning and Sanitizing
- Credit and Cash Transactions
- Cash Drawer Management
- Money Handling
- Verbal and Written Communication
- Customer Relations
- Retail Merchandising
Playing multiple instruments, listening to music, creating art, playing video games, sports.
I can play the trumpet, french horn, electric and acoustic guitar, upright bass and I'm learning how to play the ukulele and baritone saxophone! I mainly listen and play to rock, metal, and alternative music. I've been an artist for as long as I can remember, I love doing collage work and working with markers, paint, and many other mediums. I used to play volleyball and now I'm in the Marian University Band. I play video games as a way to relax usually, whether it be Dungeon's and Dragon's style games or combat games, I love to hang out with my close friends and have a good time after completing my responsibilities for the day.
Additional Information
I am trying to figure out my degree, as I'm torn between two different majors. I'm a full time college student so having flexible hours is very important so I have time to focus on my studies but also have enough time to relax and collect my thoughts after the week/day is overwith.
Timeline
Cashier
Dammann's Garden Center And Nursery
07.2023 - Current
Shift Lead
Fundae's Ice Cream And Sweets
06.2022 - 05.2023
Plainfield High School
High School Diploma
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