Summary
Overview
Work History
Education
Skills
Timeline
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Madison Acito

Henderson,NV

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Concierge

Yellowstone Club
06.2021 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Aftercare Teacher

Foothills Montessori School
08.2021 - 05.2023
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Prepared after-school enrichment activities for children to encourage student participation.
  • Organized and stored toys and classroom materials to maintain order in activity areas.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.

Education

Bachelor of Science - Hospitality

Montana State University
Bozeman
05.2027

Skills

  • Cash Handling
  • Administrative Support
  • Quality Assurance
  • Reservation Coordination

Timeline

Aftercare Teacher

Foothills Montessori School
08.2021 - 05.2023

Concierge

Yellowstone Club
06.2021 - Current

Bachelor of Science - Hospitality

Montana State University

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Madison Acito