Shelithia Burnett
Detroit
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Concierge
Detroit City Club Apartments
Detroit, MI
06.2022 - 08.2025
- Managed guest inquiries and provided personalized recommendations to enhance client satisfaction.
- Supervised front desk operations, ensuring efficient check-in/check-out processes for guests.
- Trained new staff on customer service protocols and property features to ensure consistent service quality.
- Resolved guest complaints effectively, maintaining high standards of customer care under pressure.
- Organized community events, fostering engagement among residents and enhancing the living experience.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Money Center Associate
Walmart
Livonia, MI
01.2018 - 02.2022
- Processed financial transactions accurately and efficiently in high-volume environment.
- Assisted customers with money services, enhancing overall satisfaction and service quality.
- Monitored cash levels and maintained operational integrity of money center operations.
- Collaborated with management to resolve complex customer inquiries and issues effectively.
- Updated and maintained long-term accounts.
- Loaded customer credit cards and signed up new customers for card programs.
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
- Answered department phone calls.
Security Guard
Continental Secret Service Bureau
Toledo, OH
02.2016 - 01.2017
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, maintaining calm and order during emergencies.
- Collaborated with law enforcement to report suspicious activities and incidents.
- Implemented access control measures, screening visitors and vehicles effectively.
- Developed incident reports, ensuring accurate documentation of events and actions taken.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
Education
High school diploma - GED
Washtenaw Community College
Detroit, MI02.2026
Skills
- Customer Service
- Customer Support
- Customer Care
- Time Management
- Leadership skills
- Sales
- Retail Sale
- Sale Experiences
- Communication Skills
- Guest services
- Cash Handling
- Decision-making
- Professionalism and ethics
- Continuous learning attitude
- Fraud detection skills
- Complaint resolution
- Compliance awareness
- Payment processing
- Confidentiality and discretion
- Money transfers
- Check cashing
- Cash register operation
- Office management
Timeline
Concierge
Detroit City Club Apartments
06.2022 - 08.2025
Money Center Associate
Walmart
01.2018 - 02.2022
Security Guard
Continental Secret Service Bureau
02.2016 - 01.2017
High school diploma - GED
Washtenaw Community College