Madison Allen
Customer Service
US
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Server
Twin Peaks Restaurants
12.2023 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Paddy's on Main
03.2025 - 06.2025
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Server
Buffalo Wild Wings
10.2021 - 12.2023
Server
El Cerro Grande
07.2019 - 10.2021
Education
High School Diploma -
Simon Kenton High School
Independence, KY 05.2001 -
Skills
Strong work ethic
Guest engagement
Hospitality service expertise
Cleanliness standards
Team collaboration
Task prioritization
Cash handling
Safe food handling
Memory retention
Exceptional customer service
Professional appearance
Timeline
Bartender
Paddy's on Main
03.2025 - 06.2025
Server
Twin Peaks Restaurants
12.2023 - Current
Server
Buffalo Wild Wings
10.2021 - 12.2023
Server
El Cerro Grande
07.2019 - 10.2021
High School Diploma -
Simon Kenton High School
05.2001 -
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