Madison Arnold
Pasadena,MD
Summary
Skilled in customer service and time management, I bring strong problem-solving abilities and team collaboration skills to support efficient queue coordination. With experience in maintaining relationships and prioritizing tasks, I am prepared to enhance workflows and contribute positively to the organization as a Que Coordinator.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kavern Snow Syrup
Pasadena, MD
06.2019 - 10.2020
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted with training and mentoring new team members.
Waitress
Stoney Creek Inn
Pasadena, MD
10.2020 - Current
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Processed accurate cash and credit card transactions.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
Access Control Specialist
Amentum
Fort George G Meade, MD
01.2024 - 06.2024
- Performed regular audits of access control systems to identify any potential risks or vulnerabilities.
- Utilized strong communication skills when interacting with customers to ensure their needs were met in a professional manner.
- Responsible for ensuring that no classified material enters/exits the building.
- I am the main POC for any questions or concerns regarding the whereabouts of different offices throughout the building.
- Responsible for checking the belongings of affiliates and uncleared personnel for prohibited and/or restricted items to ensure the safety of others in the building.
IT Hardware Technician
Omnyon
Laurel, MD
07.2024 - 09.2025
- Diagnosed and repaired hardware components of computers, laptops, and peripherals such as printers and scanners.
- Tested new products before they were released into the market.
- Trained staff members on how to use newly installed hardware components.
- Implemented security measures to protect customers' information from unauthorized access.
- Provided technical support for end users in resolving hardware-related issues.
- Responsible for fixing any technical difficulties that the customer might be having and making sure that it is done correctly and efficiently.
- Ensuring customer satisfaction in the work environment and elevating the customer experience.
Queue Coordinator
Omnyon
Annapolis Junction, MD
09.2025 - Current
- Developed and maintained project timelines to ensure timely delivery of initiatives.
- Analyzed workflows to identify inefficiencies and recommend process improvements.
- Resolved customer inquiries and complaints effectively to enhance satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Anne Arundel Community College
Arnold, MD05-2020
High School Diploma -
Northeast Senior High School
Pasadena, MD05-2020
Skills
- Customer service
- Active listening
- Time management
- Team collaboration
- Customer relations
- Problem-solving
- Task prioritization
- Relationship building
- Coordination
Timeline
Queue Coordinator
Omnyon
09.2025 - Current
IT Hardware Technician
Omnyon
07.2024 - 09.2025
Access Control Specialist
Amentum
01.2024 - 06.2024
Waitress
Stoney Creek Inn
10.2020 - Current
Customer Service Representative
Kavern Snow Syrup
06.2019 - 10.2020
High School Diploma -
Anne Arundel Community College
High School Diploma -
Northeast Senior High School