Madison Arriaga
Amarillo,TX
Summary
Highly adaptable and knowledgeable professional with a strong understanding of receptionist duties. Demonstrated expertise in delivering exceptional customer service. Skilled in efficiently managing all aspects of front office administration, including proficiently handling multi-line phone systems, warmly greeting clients, and providing comprehensive assistance to patients.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Dr. Aubrey Smith
07.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Patient Access Representative 2 (Surgery, L&D, Emergency, Radiology)
St. Michael Medical Center Hospital
02.2024 - Current
- Keep patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule, and reminding the provider of service delays
- Greeted newly arriving patients and completed patient registrations
- Interviewed new patients and collected needed medical and insurance information
- Entered patient data into the hospital's electronic system
- Called insurance and verified coverage
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
PSY Representative
Bannor Orthopedics Surgery Clinic
08.2023 - 12.2023
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
- Keeps patient appointments on schedule by notifying providers of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Front Desk
Family Medicine Center Clinic Summit
04.2023 - 06.2023
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues
- Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Special Patient Access (Emergency Department)
BSA Hospital
09.2022 - 04.2023
- Greet our patients, obtain their medical histories and verify patient information
- Front Office duties including greeting patients, obtaining authorization, check in/out, communication of wait times, etc
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Associate
Walmart
10.2019 - 09.2022
- Ensured proper presentation, organization, storage, and replenishment of stock
- Giving customers outstanding support by understanding their needs, recommending the right products/services, and resolve issues as they arose professionally
Education
Nursing
Amarillo College
Amarillo, TX05-2028
Skills
- Computer Proficiency
- Communication
- Emotional Intelligence
- People skills
- Collaboration
- Strong organizational
- Sharp Problem solving
- Meticulous Attention to detail
- Dedicated Team Player
- Quick Learner
- Works Efficiently
- Energetic Work Attitude
- Administrative Skills
- Medical Terminology
- Patient care
- Insurance verification
- Medical terminology
- Appointment scheduling
- Telephone etiquette
- Front desk operations
- Patient registration
- Patient scheduling
- HIPAA compliance
- Payment collection
- Medical records management
- Scheduling tests and procedures
Timeline
Medical Receptionist
Dr. Aubrey Smith
07.2024 - Current
Patient Access Representative 2 (Surgery, L&D, Emergency, Radiology)
St. Michael Medical Center Hospital
02.2024 - Current
PSY Representative
Bannor Orthopedics Surgery Clinic
08.2023 - 12.2023
Front Desk
Family Medicine Center Clinic Summit
04.2023 - 06.2023
Special Patient Access (Emergency Department)
BSA Hospital
09.2022 - 04.2023
Sales Associate
Walmart
10.2019 - 09.2022
Nursing
Amarillo College
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