Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Arriaga

Amarillo,TX

Summary

Highly adaptable and knowledgeable professional with a strong understanding of receptionist duties. Demonstrated expertise in delivering exceptional customer service. Skilled in efficiently managing all aspects of front office administration, including proficiently handling multi-line phone systems, warmly greeting clients, and providing comprehensive assistance to patients.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

Dr. Aubrey Smith
07.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Patient Access Representative 2 (Surgery, L&D, Emergency, Radiology)

St. Michael Medical Center Hospital
02.2024 - Current
  • Keep patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule, and reminding the provider of service delays
  • Greeted newly arriving patients and completed patient registrations
  • Interviewed new patients and collected needed medical and insurance information
  • Entered patient data into the hospital's electronic system
  • Called insurance and verified coverage
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.

PSY Representative

Bannor Orthopedics Surgery Clinic
08.2023 - 12.2023
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
  • Keeps patient appointments on schedule by notifying providers of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Front Desk

Family Medicine Center Clinic Summit
04.2023 - 06.2023
  • Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues
  • Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.

Special Patient Access (Emergency Department)

BSA Hospital
09.2022 - 04.2023
  • Greet our patients, obtain their medical histories and verify patient information
  • Front Office duties including greeting patients, obtaining authorization, check in/out, communication of wait times, etc
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales Associate

Walmart
10.2019 - 09.2022
  • Ensured proper presentation, organization, storage, and replenishment of stock
  • Giving customers outstanding support by understanding their needs, recommending the right products/services, and resolve issues as they arose professionally

Education

Nursing

Amarillo College
Amarillo, TX
05-2028

Skills

  • Computer Proficiency
  • Communication
  • Emotional Intelligence
  • People skills
  • Collaboration
  • Strong organizational
  • Sharp Problem solving
  • Meticulous Attention to detail
  • Dedicated Team Player
  • Quick Learner
  • Works Efficiently
  • Energetic Work Attitude
  • Administrative Skills
  • Medical Terminology
  • Patient care
  • Insurance verification
  • Medical terminology
  • Appointment scheduling
  • Telephone etiquette
  • Front desk operations
  • Patient registration
  • Patient scheduling
  • HIPAA compliance
  • Payment collection
  • Medical records management
  • Scheduling tests and procedures

Timeline

Medical Receptionist

Dr. Aubrey Smith
07.2024 - Current

Patient Access Representative 2 (Surgery, L&D, Emergency, Radiology)

St. Michael Medical Center Hospital
02.2024 - Current

PSY Representative

Bannor Orthopedics Surgery Clinic
08.2023 - 12.2023

Front Desk

Family Medicine Center Clinic Summit
04.2023 - 06.2023

Special Patient Access (Emergency Department)

BSA Hospital
09.2022 - 04.2023

Sales Associate

Walmart
10.2019 - 09.2022

Nursing

Amarillo College
Madison Arriaga