Madison Ashliman
North Logan,UT
Summary
Dedicated Customer Call Support Specialist adept at navigating and exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Passionate about caring for and interacting with others resulting in a drive to help others to feel heard and cultivate community. Outgoing, articulate, and enthusiastic during social interactions with a demonstrated passion for building relationships and developing partnerships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
NAS Setup Specialist
Conservice Utility Management & Billing
10.2023 - Current
- Contributed to continuous improvement initiatives by suggesting enhancements to current setup procedures.
- Maintained detailed records of setup processes, enabling quick reference for future projects.
- Collaborated with cross-functional teams to ensure seamless setup transitions between projects.
- Resolved customer concerns and questions with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Call Center Representative
Dental Town
03.2018 - 07.2020
- Answered patient inquiries, provided information on services, and scheduled appointments.
- Assisted in resolving customer complaints in a timely manner.
- Performed outbound calls to remind patients about upcoming appointments.
- Maintained detailed documentation of calls.
- Utilized various software systems and databases.
- Followed up on patient inquiries not immediately resolved by providing timely updates on the status of their requests.
- Offered resolutions to de-escalate calls and solve patient issues.
- Built sustainable relationships of trust through open communication with patients.
Medical File Clerk
Dental Town
01.2018 - 03.2018
- Filed, organized, and maintained records.
- Entered data into computer systems.
- Maintained patient confidentiality.
- Scanned and processed documents.
Ice Cream Server
Cold Stone Creamery
05.2017 - 07.2017
- Maintained friendly customer service attitude.
- Processed payments and operated cash register
Education
No Degree - Biology
Brigham Young University
Provo, UTHigh School Diploma -
North Forsyth High School
Cumming, GA2019
Skills
- Presentation and Public Speaking
- Managing Digital and Physical Records
- Outgoing
- Active listening
- Teamwork
- Analytical thinker
- Professional Phone Voice
- Issue Diagnosis and Resolution
- Remote Support
- Fast Learner
Certification
Microsoft
Timeline
NAS Setup Specialist
Conservice Utility Management & Billing
10.2023 - Current
Call Center Representative
Dental Town
03.2018 - 07.2020
Medical File Clerk
Dental Town
01.2018 - 03.2018
Ice Cream Server
Cold Stone Creamery
05.2017 - 07.2017
No Degree - Biology
Brigham Young University
High School Diploma -
North Forsyth High School
Microsoft
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