Madison Aurelia Wells
Charlotte,NC
Summary
Diligent Sales and Leasing Consultant with extensive experience working with customers and potential tenants. Utilizes customer service skills to determine customer needs and negotiate lease specifications. Expertly analyzes property markets and quality sales trends.
Overview
10
10
years of professional experience
Work History
Sales and Leasing Consultant
Honda of Concord
Concord , NC
02.2025 - Current
- Managed leasing documentation to ensure compliance with regulations.
- Conducted vehicle demonstrations to showcase features and benefits.
- Assisted customers in selecting vehicles to meet their needs.
- Utilized CRM systems to track leads and customer interactions effectively.
- Developed and maintained relationships with clients for repeat business.
- Managed customer inquiries through phone and email channels promptly and professionally.
- Collaborated with finance team to facilitate customer financing options effectively.
Sales and Leasing Consultant
Greensboro Honda
Greensboro, NC
05.2024 - 01.2025
- Collaborated with finance team to facilitate customer financing options effectively.
- Assisted customers in selecting vehicles that met their needs and preferences.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Managed customer inquiries through phone and email channels promptly and professionally.
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Utilized CRM systems to track leads and customer interactions effectively.
To-Go Server, Server, and Server Trainer
Cracker Barrel
Greensboro, NC
08.2022 - 09.2024
- Answered incoming phone calls, providing prompt and courteous assistance.
- Maintained cleanliness and organization of workstation through regular cleaning and restocking.
- Communicated orders with kitchen staff while ensuring accurate menu information for customers.
- Delivered exceptional customer service by addressing inquiries and processing payments efficiently.
- Trained new staff on best practices for serving and packaging takeout orders.
Student Worker
Aggie One Card Center
Greensboro, NC
08.2021 - 12.2023
- Assist with answering incoming phone calls and questions asked by students, parents and faculty.
- My job as an employee at the Aggie OneCard Center is to greet customers, process sales transactions, print Aggie OneCards, and perform other clerical duties and deliveries as needed.
- Assist in special projects such as Athletic events, Summer Camps and New Student Orientation.
Cashier
Meijers
Lexington, KY
06.2021 - 08.2021
- Processed sales transactions
- Provided a positive customer experience with fair, friendly, and courteous service.
- Scanning goods and ensuring pricing is accurate
- Collecting payments whether in cash or credit
Caregiver
Bluegrass Area Agency on Aging & Independent Living
Lexington, KY
05.2021 - 08.2021
- Provide case management to a special needs teenager, assistant with community activities, daily living skills, educational skills and vocational training skills.
- 35 hours a week
Call Center & Party Host
Malibu Jacks Lexington
Lexington, KY
05.2017 - 03.2020
- Cleaned and maintained party spaces consistently and thoroughly
- Managed the rotation of guest reservations including greeting guests as they arrived, assisting with questions, and providing excellent customer service.
- Answered incoming phone calls and provided assistance and directed calls to other staff if necessary.
- Assisted guests with activities and ensured a fun experience.
Camp Counselor
Consolidated Baptist Church Summer Camp
Lexington, KY
05.2016 - 07.2016
- Oversaw 85 children ranging from age 6-12 years old daily
- Assisted the culinary team with food set up for meals and snacks
- Acted as a floater for the camp to provide an additional set of hands wherever needed
Education
Bachelor of Science - Biology
North Carolina Agricultural and Technical State University
Greensboro, NC12.2023
High School Diploma -
Henry Clay High School
Lexington, KY05.2020
Some College (No Degree) -
Opportunity Middle College
Lexington, KYSkills
- Leasing documentation
- Product demonstrations
- Customer relationship management
- CRM systems
- Financing facilitation
- Vehicle inspection
- Adaptability
- Time and workflow management
- Active listening
- Teamwork
- Interpersonal communication
- Sales closing
Community Service
- Volunteer at William Wells Brown Elementary School After School Program, 2018-2020
- First African Baptist Church Sunday School Secretary, 2015-2020
- Volunteer at Second Harvest Food Bank, Greensboro, NC, 12/2021- 12/2023
- One Step Further Inc., Greensboro, NC, 10/2022-12/2023
Awards Honors Leadership Roles Club Involvement
- Varsity Swim Team Member, Henry Clay, 2015-2020
- Debutante Scholarship Program, Delta Sigma Theta Sorority Inc., 10/2019-04/2020
- Mentor, Big Brother, Big Sister Mentor Program, 08/2021-12/2023
- Member, 100 Collegiate Women, 08/2021-12/2023
- Member, National Council of Negro Women, 09/2022-12/2023
Timeline
Sales and Leasing Consultant
Honda of Concord
02.2025 - Current
Sales and Leasing Consultant
Greensboro Honda
05.2024 - 01.2025
To-Go Server, Server, and Server Trainer
Cracker Barrel
08.2022 - 09.2024
Student Worker
Aggie One Card Center
08.2021 - 12.2023
Cashier
Meijers
06.2021 - 08.2021
Caregiver
Bluegrass Area Agency on Aging & Independent Living
05.2021 - 08.2021
Call Center & Party Host
Malibu Jacks Lexington
05.2017 - 03.2020
Camp Counselor
Consolidated Baptist Church Summer Camp
05.2016 - 07.2016
Bachelor of Science - Biology
North Carolina Agricultural and Technical State University
High School Diploma -
Henry Clay High School
Some College (No Degree) -
Opportunity Middle College