Summary
Overview
Work History
Education
Skills
Timeline
Server

Madison Ausley

Bartender/Server
Broomfield,CO

Summary

Motivated Server/Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Bartender/Server

Applebee's Grill + Bar
Broomfield, CO
02.2023 - Current
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Server

Lazy Dog Restaurant & Bar
Thornton, CO
11.2021 - 02.2023
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.

Shift Lead

Panda Express
Westminster, CO
02.2021 - 11.2021
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Supervisor

Tokyo Joe's
Broomfield, CO
03.2019 - 01.2021
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Regulated pricing, inventory count and supply during shift hours.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Lifeguard & Dive Coach

YMCA Of Boulder Valley
Lafayette, CO
01.2017 - 03.2019
  • Observed weather and water conditions and alerted visitors to potential dangers and storms.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Provided valuable dive instruction to patrons of various ages to build confidence, strength and skills in positive learning environment.

Paid Part-Time Intern

Markel Homes
Boulder, CO
04.2018 - 09.2018
  • Developed social media content for Instagram and Facebook.
  • Sorted, organized and maintained files.
  • Set up open house signs for neighborhood events.

Education

High School Diploma -

Fairview High School
Boulder, CO
08.2015 - 05.2019

Skills

High-volume dining

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Timeline

Bartender/Server

Applebee's Grill + Bar
02.2023 - Current

Server

Lazy Dog Restaurant & Bar
11.2021 - 02.2023

Shift Lead

Panda Express
02.2021 - 11.2021

Supervisor

Tokyo Joe's
03.2019 - 01.2021

Paid Part-Time Intern

Markel Homes
04.2018 - 09.2018

Lifeguard & Dive Coach

YMCA Of Boulder Valley
01.2017 - 03.2019

High School Diploma -

Fairview High School
08.2015 - 05.2019

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Madison AusleyBartender/Server