Madison Austin
Festus,MO
Summary
Driven and collaborative professional with a strong work ethic, demonstrated through a track record of effectively managing high-pressure situations. Skilled in time management and teamwork, adept at enhancing customer service and loyalty by implementing strategic adjustments and fostering a positive team culture. Excelled in roles requiring quick learning and multitasking, significantly minimizing order errors and complaints.
Overview
3
3
years of professional experience
Work History
Food Runner
Chili's Bar and Grill
12.2024 - 01.2025
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Front End Manager
Schnucks Markets
03.2022 - 08.2024
- Managed scheduling and staffing for improved service delivery and maximized resource utilization.
- Analyzed sales data for strategic adjustments in product placement and merchandising.
- Cultivated strong team culture by mentoring and coaching staff in customer service best practices.
- Resolved customer issues with personalized solutions to enhance loyalty and drive positive reviews.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Banquet Server
Birch Culinary
04.2022 - 05.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
High School Diploma -
Festus High School
Festus, MO05-2024
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
Timeline
Food Runner
Chili's Bar and Grill
12.2024 - 01.2025
Banquet Server
Birch Culinary
04.2022 - 05.2023
Front End Manager
Schnucks Markets
03.2022 - 08.2024
High School Diploma -
Festus High School
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