Madison Backus
Mount Pleasant,SC
Summary
Detail-oriented administrative professional with a strong background in high-volume, confidential environments. Known for exceptional problem-solving abilities, adaptability, and supporting efficient operations through accurate documentation, scheduling, and record management.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Patient Care Coordinator
Tidewater Neurology
06.2025 - Current
- Maintained confidential electronic records with high accuracy and compliance standards
- Assisted patients with insurance inquiries and processed necessary paperwork promptly.
- Coordinated communication between doctors, patients, and medical staff effectively.
- Served as first point of contact for administrative inquiries
- Prepared and processed confidential documentation while ensuring accuracy and compliance with internal policies.
Assistant Activities Director
Merrill Gardens
04.2024 - 02.2025
- Organized engaging activities for residents to promote social interaction.
- Developed and maintained positive relationships with residents and families.
- Supervised volunteers during special events or when staffing levels were low.
- Assisted in developing program schedules that reflect resident interests and needs.
Patient Service Representative
Coastal Family Physicians
03.2022 - 03.2024
- Coordinated schedules and communication across multiple departments
- Maintained electronic health records, ensuring data accuracy and confidentiality.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collaborated with healthcare providers to ensure seamless patient care experience.
Lead Pharmacy Technician
East Cooper Family Pharmacy
02.2021 - 03.2022
- Assisted pharmacists with medication preparation and dispensing tasks.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Managed inventory control and maintained accurate medication records.
Preschool Teacher
Childcare
09.2018 - 02.2021
- Maintained caring and controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Established positive communication with parents in daily conversations and formal conferences.
Client Coordinator
Hand and Stone Spa
09.2019 - 02.2020
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Coordinated with therapists to ensure timely appointment commencement, reducing client wait times.
- Achieved personal and professional sales goals for upgrades and memberships
Education
Medical Assistant Certificate -
U.S. Career Institute
11-2025
High School Diploma -
Wando High School
01-2017
Skills
- Data entry, scheduling & coordination
- Organization & document management
- Multi-line phone & front-desk systems
- Electronic records systems (EMR / HRIS exposure)
- Microsoft Office proficiency
- Confidential records management
- Compliance documentation (HIPAA / internal policies)
Accomplishments
• Employee of the Month Award:
Provided outstanding customer service to patients and went beyond the daily requirements to complete tasks.
• Named 'Scheduling Hero:
Diligently checking the schedules in advance and correcting any mistakes made.
• Promoted to Lead Pharmacy Technician:
Due to my commitment to learn the medical and business side of the pharmacy
Soft Skills
- Problem-solving & decision support
- Professional written & verbal communication
- Conflict resolution
- Prioritization in fast-paced environments
- Attention to detail and accuracy
Certification
BLS Certificate
Timeline
Patient Care Coordinator
Tidewater Neurology
06.2025 - Current
Assistant Activities Director
Merrill Gardens
04.2024 - 02.2025
Patient Service Representative
Coastal Family Physicians
03.2022 - 03.2024
Lead Pharmacy Technician
East Cooper Family Pharmacy
02.2021 - 03.2022
Client Coordinator
Hand and Stone Spa
09.2019 - 02.2020
Preschool Teacher
Childcare
09.2018 - 02.2021
High School Diploma -
Wando High School
Medical Assistant Certificate -
U.S. Career Institute