MADISON BALLARD
Des Moines
Summary
Results-oriented leader with a strong background in operational management and strategic growth. Leads teams to enhance collaboration and achieve impactful results while optimizing processes and fostering positive workplace cultures. Skilled in decision-making and effective communication, managing daily operations, and driving projects to improve efficiency and resource management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
4ever Young Anti-aging Solutions
Waukee, IA
03.2026 - Current
- Directed operational strategies to enhance service delivery and customer satisfaction.
- Developed training programs for staff, improving team performance and engagement.
- Implemented inventory management systems, optimizing product availability and reducing waste.
- Analyzed market trends to inform strategic business initiatives and marketing campaigns.
- Established key performance indicators to monitor business performance and drive improvements.
- Led cross-functional teams in executing promotional events, increasing brand visibility and sales.
- Streamlined operational processes, resulting in improved efficiency across multiple departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Financial Specialist
New York Life Insurance Co
Norfolk, VA
02.2024 - 02.2025
- Developed comprehensive reports on investment performance and risk analysis for stakeholders.
- Streamlined financial forecasting processes, enhancing accuracy and efficiency of projections.
- Analyzed financial data to identify trends and inform strategic decision-making.
- Led cross-functional team initiatives to improve compliance with regulatory requirements.
- Collaborated with senior management to formulate strategies that drive revenue growth and sustainability.
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
Manager
Anytime Fitness
Norfolk, VA
02.2024 - 02.2025
- Maintained professional and safe gym environment for members. Led scheduling, managed finances related to memberships, and maintained facility cleanliness.
- Developed and implemented training programs to enhance staff performance and engagement.
- Oversaw daily operations, ensuring exceptional member experience and facility upkeep.
- Managed budgeting and financial tracking, optimizing resource allocation for operational efficiency.
- Fostered community relationships through local events, increasing member retention and satisfaction.
- Led team meetings to communicate goals, share best practices, and encourage collaboration among staff.
- Executed marketing strategies that elevated brand presence and attracted new members to the gym.
- Streamlined administrative processes, improving workflow efficiency and reducing operational overheads.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Sonar
UNITED STATES NAVAL SERVICE
Norfolk, VA
08.2019 - 10.2023
- Operated various types of sonar systems, such as side-scanning and bottom mapping.
- Captured acoustic data media recordings and prepare for digital transmission and archive.
- Conducted routine maintenance of sonar systems, including software updates and hardware repairs.
- Recorded detailed notes about each mission's progress, including any abnormal events or unusual readings.
- Capture acoustic data media recordings and prepare for digital transmission and archive.
- Produced and maintained accurate design documentation.
- Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards.
- Gathered and evaluated data for validity, accuracy and completeness.
- Organized, analyzed, and prepared technical data reports to support decision-making and project evaluations.
- Documented maintenance actions and updated equipment records to maintain operational readiness and compliance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Activities Director
TIMBERLINE
Waukee, IA
02.2018 - 08.2019
- Coordinated staff schedules and activity calendars to ensure seamless execution of resident engagement.
- Implemented activities to provide amusement and socialization for residents.
- Addressed and resolved customer complaints to enhance service quality and satisfaction.
- Handled budgetary concerns, keeping activities affordable.
- Resolved customer complaints regarding worker performance or services rendered.
- Communicated with customers to convey information about events or activities.
- Managed budgetary constraints for activities, keeping activities affordable.
- Trained workers in company procedures or policies.
Manager
STORE-IT-AMERICA
Des Moines, IA
02.2018 - 08.2019
- Created and enforced policies and procedures for entire logistics team.
- Developed and enforced policies and procedures for logistics team to ensure compliance and operational consistency.
- Designed and implemented warehouse safety and security programs to enhance employee safety and protect assets.
- Audited physical inventories on a regular basis to verify accuracy of data in computer system.
- Created detailed documentation of all changes made to the storage environment.
- Evaluated corporate logistics processes to identify cost-effective and efficient transportation methods.
Education
Bachelor of Science - Business Administration And Management
Old Dominion University
Norfolk, VA05-2024
Skills
- Operations management
- Project management
- Strategic planning
- Performance evaluations
- Training and development
- Training and coaching
- Staff management
- Staff supervision
- Employee development
- Staff training
- Customer relations
- Customer retention
- Business development
- Problem resolution
- Deadline oriented
- Customer loyalty
- Leadership and team building
- Effective leader
- Team player
- Interpersonal skills
- Exceptional interpersonal communication
- Performance enhancement
- Recruitment
- Inventory management
- Talent acquisition
- Interpersonal skills
- Market expansion
Certification
- Food Handler Certification
- First Aid Certification
- Driver's License
- CPR Certification
- Life & Health Insurance License
- Certified Fitness Instructor
- Certified Athletic Trainer
- Certified Personal Trainer
Timeline
General Manager
4ever Young Anti-aging Solutions
03.2026 - Current
Financial Specialist
New York Life Insurance Co
02.2024 - 02.2025
Manager
Anytime Fitness
02.2024 - 02.2025
Sonar
UNITED STATES NAVAL SERVICE
08.2019 - 10.2023
Activities Director
TIMBERLINE
02.2018 - 08.2019
Manager
STORE-IT-AMERICA
02.2018 - 08.2019
Bachelor of Science - Business Administration And Management
Old Dominion University