Madison Beltran
Philadelphia,PA
Summary
I have experience working independently, meeting tight deadlines, and I am known to be an overachiever. I am a results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Worker's Compensation Coordinator
Premier Orthopedics
King of Prussia, Pennsylvania
09.2024 - Current
- Handling Worker's Compensation patients for 37 offices and over 80 providers.
- Managed communication between medical providers, injured employees, and insurance carriers.
- Investigated worker's compensation claims to determine validity of each claim.
- Maintained records of claims status and patient interactions systematically.
- Facilitated communication between departments for seamless operations.
- Assisted with training new employees on company policies and procedures.
- Active Member of the Company-wide Employee Engagement Committee.
- Created email graphics and paper forms for employee engagement events.
Registration/Insurance Specialist
Main Line Healthcare
01.2022 - 09.2024
- Reviewed insurance claims for accuracy and compliance with policies.
- Collaborated with healthcare providers to resolve billing inquiries promptly.
- Maintained up-to-date knowledge of industry regulations and changes.
- Facilitated communication between patients, providers, and insurers effectively.
- Managed patient inquiries through phone and in-person communication.
- Scheduled appointments using the clinic's electronic health record system.
- Assisted patients with completing necessary forms and documentation.
- Adhered to HIPAA regulations when handling confidential patient information.
- Performed administrative duties such as filing, faxing, photocopying.
Management Team Member
Bath and Body Works, Limited Brands
- Assisted customers with product selections and inquiries in a fast-paced retail environment.
- Maintained visual merchandising standards to enhance product displays and customer engagement.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Conducted inventory checks to ensure stock levels met customer demand and store requirements.
- Resolved customer complaints efficiently, ensuring a positive shopping experience for all guests.
- Resolved conflicts between team members in a timely manner.
- Coordinated daily operations of a team of 10+ members.
- Held regular meetings with management personnel to discuss operational objectives and performance metrics.
- Responded quickly and efficiently in a real life emergency situation, directing customers and staff to safety, while coordinating with the police and security officers.
Patient Advocate/Multiple Roles
UF Shands Hospital
- Facilitated communication between patients and healthcare providers.
- Coordinated patient appointments and follow-up visits efficiently.
- Educated patients about their rights and available resources.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Collaborated with hospital staff members to ensure quality care was provided at all times.
- Organized patient records and updated information in the hospital database system.
- Maintained a thorough knowledge of medical treatments and procedures.
- Acted as liaison for hospital staff, physicians, patients and family members.
- Informed patients about their rights under HIPAA regulations.
- Coordinated transportation services for those who needed it.
Billing/Payment Processing
UF Health Billing
- Processed billing statements using advanced accounting software.
- Reviewed invoices for accuracy and compliance with company policies.
- Resolved billing discrepancies through effective communication with clients.
- Maintained organized records of payment transactions and customer accounts.
- Collaborated with team members to streamline billing processes and procedures.
- Trained new employees on billing systems and company protocols for invoicing.
- Answered customer inquiries regarding billings, payments, account status.
- Worked closely with patients to discuss payment arrangements when needed.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Education
Continuing Education -
Harvard Extension School
Psychology - Major
Santa Fe College
Training
- HIPAA/ Healthcare Protocol
- EPIC/ATHENA/Medical Records
- PEAR/AVAILITY/UltiPro/ClearWave & More
- CPR/FIRST AID/BLOODBORNE PATHOGENS
- Insurance and Worker's Compensation Claims
- Customer Service/Public Relations
- Leadership and Management Training
Current Position
Worker's Compensation Specialist, Verify claims, Coordinate patient care between adjusters, nurse case managers, employers, legal advisers, and physicians
Timeline
Worker's Compensation Coordinator
Premier Orthopedics
09.2024 - Current
Registration/Insurance Specialist
Main Line Healthcare
01.2022 - 09.2024
Patient Advocate/Multiple Roles
UF Shands Hospital
Billing/Payment Processing
UF Health Billing
Continuing Education -
Harvard Extension School
Management Team Member
Bath and Body Works, Limited Brands
Psychology - Major
Santa Fe College