MADISON BLANCH
Midlothian
Summary
Dynamic professional with a strong focus on customer service, money handling, and team leadership. Proven ability to enhance team productivity and deliver exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Fire-Spice Chicken & Cocktails
Midlothian, TX
04.2025 - Current
- Oversaw daily operations to ensure efficient service and quality delivery.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Developed and implemented strategies to enhance team productivity and morale.
- Analyzed sales trends to identify opportunities for menu improvements and promotions.
Server/Bartender
Jalapenos Lemon Pepper
Midlothian, TX
05.2020 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multi-table sections efficiently, ensuring timely order delivery and accurate billing processes.
- Trained new staff on menu items, service standards, and operational procedures, fostering team performance.
- Collaborated with kitchen staff to streamline order preparations, reducing wait times during peak hours.
Server/Bartender
ALES Kitchen
Midlothian, TX
12.2022 - 04.2023
- Implemented upselling techniques that increased average ticket sales while maintaining a positive dining experience.
- Resolved customer complaints effectively, turning challenges into opportunities for improved service quality.
- Monitored inventory levels and assisted in stock management to minimize waste and optimize supply usage.
- Established strong rapport with regular customers, contributing to a welcoming atmosphere and repeat business.
Deepwater Lifeguard
Hurricane Harbor
Arlington, TX
04.2022 - 08.2022
- Monitored water conditions to ensure swimmer safety and compliance with lifeguarding protocols.
- Provided immediate response to emergencies, performing first aid and CPR as needed.
- Trained junior lifeguards on safety procedures and emergency response techniques.
- Developed and implemented safety drills to enhance team readiness for aquatic emergencies.
Personal Babysitter
Self-employeed
Midlothian, TX
01.2017 - 05.2022
- Provided personalized childcare, ensuring safety and engagement in age-appropriate activities.
- Developed routines that promote emotional and social development for children under care.
- Implemented effective communication strategies with parents to discuss child progress and concerns.
- Coordinated educational activities that enhance cognitive skills and creativity in children.
Cashier
Taco Casa
Midlothian, TX
02.2019 - 04.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and daily reconciliation.
- Provided excellent customer service, resolving inquiries and issues promptly.
- Trained new staff on operational procedures and customer interaction protocols.
Education
BBA - Business Administration
University of North Texas At Dallas
Dallas, TX05-2026
High School Diploma -
Midlothian High
Midlothian, TX05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Fire-Spice Chicken & Cocktails
04.2025 - Current
Server/Bartender
ALES Kitchen
12.2022 - 04.2023
Deepwater Lifeguard
Hurricane Harbor
04.2022 - 08.2022
Server/Bartender
Jalapenos Lemon Pepper
05.2020 - Current
Cashier
Taco Casa
02.2019 - 04.2020
Personal Babysitter
Self-employeed
01.2017 - 05.2022
BBA - Business Administration
University of North Texas At Dallas
High School Diploma -
Midlothian High