Cycling - Live music - Film and TV
Madison Blom
Summary
Detail-oriented Customer Account Specialist with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Customer Account Specialist
CH Robinson
10.2024 - Current
- Seamlessly blend exceptional customer service with meticulous operational support, driving both customer satisfaction and business success.
- Delivering prompt, efficient customer service to both internal and external stakeholders while simultaneously ensuring operational excellence.
- Manage shared inboxes and address Accounts Receivable (AR) tasks efficiently
- Actively engage in team meetings and knowledge-sharing sessions to drive continuous improvement and best practices implementation.
- Ensure the accuracy and integrity of all operational data, including financial details and order adjustments.
- Utilize technological tools to manage orders, identify discrepancies, and implement corrective measures promptly.
- Championed the adoption of new processes and tools to enhance operational efficiency and effectiveness.
- Contribute to account growth by identifying opportunities for improvement and sharing insights with stakeholders.
Operations Coordinator
CH Robinson
01.2023 - Current
- Helped strengthen CHR's relationship with large customers including TopBuild, Target, and Walmart by providing operational support
- Helped set up internal automation for tasks that were being manually done, resulting in more one on one time working with customer needs
- Generated invoices and payments, updated orders and resolved events
- Improvement of customer and carrier relationships by maintaining close attention to detail during changing practices on the company side, to confirm changes did not effect the experience on the customer side
- Demonstrated experience in onboarding new employees.
Associate Operations Coordinator
CH Robinson
06.2021 - 12.2022
- Monitored Navisphere task boards and other applications such as Outlook, to respond to customer and carrier requests
- Coordinated freight deliveries across the United States and Canada
- Managed order entries from customers to ensure deliveries would be made within the requested timeframe
- Consulted outside parties to help create effective solutions to prohibit further discrepancies
- I earned a reputation of being able to handle high volume of work in a quick and efficient way.
Education
Bachelor of Arts - Communications
Northern Michigan University
Marquette, MI06-2020
Skills
- Customer Service
- Demonstrated cross communication across multiple departments
- Due diligence
- Customer relationship development
- Time management abilities
- Event Planning - 100 attendees
Interests
Timeline
Customer Account Specialist
CH Robinson
10.2024 - Current
Operations Coordinator
CH Robinson
01.2023 - Current
Associate Operations Coordinator
CH Robinson
06.2021 - 12.2022
Bachelor of Arts - Communications
Northern Michigan University
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