Madison Blosser
Gallatin,TN
Summary
Dedicated Medical Assistant with extensive experience at Vanderbilt University Medical Center, skilled in patient care and clinical documentation. Proven ability to enhance patient flow and satisfaction through effective communication and HIPAA compliance. Proficient in phlebotomy and committed to maintaining a compassionate, patient-focused environment. Reliable team player with a strong emphasis on professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Vanderbilt University Medical Center
10.2023 - Current
- Assisted healthcare professionals in patient examination and treatment procedures.
- Prepared and maintained examination rooms, ensuring cleanliness and readiness for patient visits.
- Scheduled appointments, coordinating with patients to optimize clinic workflow.
- Recorded patient medical histories and vital signs accurately in electronic health records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Patient Service Representative
Vanderbilt University Medical Center
02.2022 - 10.2023
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Facilitated communication between patients and medical staff to enhance service quality.
- Assisted in processing insurance verification and eligibility checks for patient services.
- Provided support in maintaining accurate patient records and documentation compliance.
- Trained new hires on office procedures, customer service standards, and system usage.
- Resolved patient issues promptly, ensuring satisfaction and adherence to hospital policies.
Customer Service Representative
Drug City Pharmacy
01.2018 - 02.2022
- Assisted customers in locating medications and pharmacy products.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided information on prescription refills and medication interactions to enhance customer understanding.
- Resolved customer inquiries and concerns with professionalism and empathy, ensuring satisfaction.
- Maintained organized inventory of pharmacy supplies, contributing to operational efficiency.
- Collaborated with pharmacy staff to streamline processes for improved service delivery.
- Educated customers on health services offered, promoting community wellness initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Patapsco High School And Center For The Arts
Baltimore, MDSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Maintaining confidentiality
- Patient flow management
- First aid
Certification
NHA Certified Medical Assistant
AHA CPR
Timeline
Medical Assistant
Vanderbilt University Medical Center
10.2023 - Current
Patient Service Representative
Vanderbilt University Medical Center
02.2022 - 10.2023
Customer Service Representative
Drug City Pharmacy
01.2018 - 02.2022
High School Diploma -
Patapsco High School And Center For The Arts