Summary
Overview
Work History
Education
Skills
Soccer
Work Availability
Timeline
Barista

Madison Borah

Lancaster,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

1
1
year of professional experience

Work History

Barista

Hocking Hills Coffee Emporium
Logan, OH
01.2022 - 11.2022
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prioritized drink requests while managing interruptions.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Customer Service Representative

McDonalds
Lancaster, OH
06.2020 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with special order requests, and arranging merchandise pick-up.

Education

Still in High School - Junior - General

Lancaster High School
Lancaster, OH
05.2023

Skills

  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms

Soccer

Was on the high school team and a travel team. Had to have a good attitude and demonstrate that I could be a team player.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista

Hocking Hills Coffee Emporium
01.2022 - 11.2022

Customer Service Representative

McDonalds
06.2020 - 12.2020

Still in High School - Junior - General

Lancaster High School

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Madison Borah