Madison Bourque
Loveland,OH
Summary
Compassionate and dedicated candidate with a Bachelor’s degree in Sociology. Experienced in behavioral health and customer service, with a strong foundation in effective communication, relationship-building, and conflict resolution. Demonstrated ability to provide individualized support while fostering positive interactions with individuals from diverse backgrounds and adapting to a variety of needs and situations. Committed to continuous learning, professional growth, and delivering high-quality care and service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Referee
Grand Sands Volleyball
Loveland, OH
08.2025 - Current
- Officiated competitive matches, ensuring adherence to rules and regulations.
- Evaluated player performance and maintained game integrity through consistent decision-making.
- Monitored game flow, maintaining pace while managing player interactions and conflicts.
Registered Behavior Technician
Southern Louisiana Behavior Consultants
Lafayette, LA
02.2025 - 08.2025
- Implemented individualized treatment plans based on behavioral assessments.
- Conducted direct one-on-one therapy sessions to promote skill acquisition and behavior modification.
- Collaborated with interdisciplinary teams to ensure consistent application of behavioral strategies.
- Monitored client progress and maintained detailed documentation of behavioral data.
Order Fulfillment Specialist
Charlie & The Peanut Butter Factory
Lafayette, LA
02.2022 - 02.2025
- Maintained packaging equipment with focus on presentation, efficiency, and safety of product.
- Proved successful working within a fast-paced environment.
- Completed all orders within established time frames to support timely deliveries.
- Coordinated with team members to prioritize high-volume workload while maintaining cleanliness, organization, and safety.
Server Manager
Pimon Thai Restaurant
Lafayette, LA
01.2017 - 11.2021
- Trained servers on order management, food service quality, and how to build rapport with guests.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
Education
Bachelor of Arts - Sociology
University of Louisiana At Lafayette
Lafayette, LA05.2022
Skills
- Proficient in Microsoft Office, Word, Outlook, Teams, and Powerpoint
- Research & Information Gathering (surveys, interviews, observations, secondary data analysis)
- Ability to maintain confidentiality and handle sensitive information with discretion
- Highly motivated, flexible, and eager to enhance knowledge and skills through on-going education and development
- Conflict Resolution
- Committed to high standards of integrity, including respect and value for individual team member’s unique talents, skills, and individual qualities
Additional Information
- Jon Drake
Current employer (513) 332-8662
- Southern Louisiana Behavior Consultants
Previous employer (337) 270-8585
- Holly Napier
Friend (Data Analyst) (337) 962-2993
Certification
- Registered Behavior Technician
- Safety-Care Specialist
Timeline
Referee
Grand Sands Volleyball
08.2025 - Current
Registered Behavior Technician
Southern Louisiana Behavior Consultants
02.2025 - 08.2025
Order Fulfillment Specialist
Charlie & The Peanut Butter Factory
02.2022 - 02.2025
Server Manager
Pimon Thai Restaurant
01.2017 - 11.2021
Bachelor of Arts - Sociology
University of Louisiana At Lafayette
Hobbies
- photography
- beach volleyball
- reading/writing
- spending time with friends & family
- Playtime with my cat