Madison Brewer
North Wilkesboro,NC
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
1
1
year of professional experience
Work History
Server
Dodge City Steakhouse
Wilkesboro, NC
04.2024 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Informed customers of daily specials and signature menu items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and confirmed complete orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Presented menus and answered questions regarding items.
- Checked food before serving it to customers.
Receptionist
Glenbridge Health And Rehabilitation
Boone, NC
09.2023 - 02.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Education
High School Diploma -
North Wilkes High School
Hays, NC06-2020
Medical Assisting -
Wilkes Community College
Wilkesboro, NCSkills
- Hostess support
- Team member support
- Table resetting
- Daily specials memorization
- Food inspection
- Order delivery practices
- Memory retention
- Beverage preparation
- Strong work ethic
- Calm demeanor
- Task prioritization
- POS operation
- Cash handling
- Allergy awareness
Timeline
Server
Dodge City Steakhouse
04.2024 - Current
Receptionist
Glenbridge Health And Rehabilitation
09.2023 - 02.2024
High School Diploma -
North Wilkes High School
Medical Assisting -
Wilkes Community College
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