Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Britt

San Antonio,TX

Summary

Skilled in guest service and safe food handling, I excelled at Bobs Steakandchop by fostering team communication and efficiently managing reservations, enhancing customer satisfaction. At Baskin Robbins, my creativity in cake design and proactive problem-solving ensured client delight. My blend of exceptional communication and organizational skills drives business success and positive guest experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Hostess

Bobs Steakandchop
02.2023 - Current
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Cake Decorator

Baskin Robbins Ice Cream
02.2021 - 11.2022
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Designed specialty cakes for weddings, birthdays, and graduations.

Education

High School Diploma -

Luis D Brandeis High School
San Antonio, TX
06-2023

Skills

  • Guest service
  • Reservation coordination
  • Bar terminology
  • Exceptional communication
  • Safe Food Handling
  • Reservation planning
  • Menu Memorization
  • Phone Etiquette

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.
  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.

Timeline

Head Hostess

Bobs Steakandchop
02.2023 - Current

Cake Decorator

Baskin Robbins Ice Cream
02.2021 - 11.2022

High School Diploma -

Luis D Brandeis High School

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Madison Britt