Madison Brown
Newton,KS
Summary
Attentive Patient Service Representative with proven expertise in managing patient charts, processing payments, and scheduling procedures. Known for strong communication and customer service skills, ensuring a seamless patient experience. Skilled at multitasking in fast-paced environments while maintaining attention to detail. Career goals include enhancing patient care through efficient service delivery and teamwork.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Health Ministries Clinic
Newton, Kansas
06.2024 - Current
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Guided patients through the completion of consent and other required medical forms.
- Reviewed eligibility responses to assess patient benefit levels, and prepare estimates.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Provided customer service by answering patient questions and addressing concerns.
Crew Member Trainer
Braums Ice Cream And Dairy
Newton, Kansas
11.2023 - 06.2024
- Delivered group and individual needs-based training to personnel.
- Provided training to new crew members on proper customer service techniques and store policies.
- Explained goals and expectations required of trainees.
- Explained company policies and procedures related to attendance, dress code, and breaks.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Provided constructive feedback and one-on-one coaching to employees.
Dietary Aide
Kansas Christian Home
Newton, Kansas
07.2023 - 10.2023
- Kept records of meal service for accurate billing.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Ensured that all food was prepared according to established health standards.
- Treated patients and team members with dignity and respect.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
High School Diploma -
Newton High School
Newton, KS08-2023
Some College (No Degree) - Emergency Medical Science
Hutchinson Community College
Hutchinson, KSSkills
- Document filing
- Insurance verifying
- Directing callers
- Patient confidentiality
- Phone etiquette
- Data protection
- Verbal and written communication
- Analytical thinking
- Problem-solving
- Data collection
Timeline
Patient Service Representative
Health Ministries Clinic
06.2024 - Current
Crew Member Trainer
Braums Ice Cream And Dairy
11.2023 - 06.2024
Dietary Aide
Kansas Christian Home
07.2023 - 10.2023
High School Diploma -
Newton High School
Some College (No Degree) - Emergency Medical Science
Hutchinson Community College
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