Madison Burch
Inwood
Summary
Resourceful professional experienced in fast-paced environments with strong time management and organizational skills. Proven track record in delivering exceptional patient care and efficiently resolving customer inquiries. Committed to providing impactful service and enhancing client satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Chili's Restaurant
Martinsburg
10.2023 - Current
- Provided attentive service to guests in a fast-paced dining environment.
- Managed multiple tables, ensuring timely delivery of food and drinks to enhance guest experience.
- Collaborated with kitchen staff to ensure order accuracy and efficiency.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
- Resolved customer inquiries and issues promptly, contributing to overall satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Receptionist
Winchester Gastroenterology
Winchester
09.2022 - 08.2023
- Managed front desk operations and greeted patients warmly.
- Scheduled appointments efficiently using electronic health record systems.
- Answered phone calls and directed inquiries to appropriate staff.
- Maintained patient confidentiality and managed sensitive information securely.
- Prepared patient charts and ensured accurate documentation for visits.
- Coordinated with medical staff to streamline patient flow during visits.
- Assisted patients with insurance verification and billing inquiries promptly.
- Greeted visitors and provided them with assistance.
Sales Associate
HomeGoods
Martinsburg
05.2020 - 08.2022
- Assisted customers in selecting home decor and furnishings.
- Maintained product displays to enhance store aesthetics.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure inventory accuracy.
- Provided exceptional customer service to promote a positive shopping experience.
- Restocked shelves and organized merchandise in designated areas.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Crew Member
Wendy's
Falling Waters
05.2019 - 04.2020
- Prepared food items following established recipes and safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided friendly customer service during high-volume rush periods.
- Operated cash register, processing transactions efficiently and accurately.
- Collaborated with team members to ensure smooth restaurant operations.
- Followed health and safety regulations to maintain a safe environment.
- Served food quickly for positive guest experiences.
Education
Some College (No Degree) - Nursing
Shepherd Univeristy
Shepherdstown, WV03-2026
Some College (No Degree) - Nursing
Blue Ridge Community and Technical College
Martinsburg, WVSkills
- Customer service
- Multitasking and organization
- Time management
- Team collaboration
- Task prioritization
- Conflict resolution
- Calm demeanor
- Patient care
- Medical terminology
- Electronic health records
Timeline
Server
Chili's Restaurant
10.2023 - Current
Receptionist
Winchester Gastroenterology
09.2022 - 08.2023
Sales Associate
HomeGoods
05.2020 - 08.2022
Crew Member
Wendy's
05.2019 - 04.2020
Some College (No Degree) - Nursing
Shepherd Univeristy
Some College (No Degree) - Nursing
Blue Ridge Community and Technical College