Madison Burgess
Hoosick Falls,NY
Summary
Compassionate Direct Support Professional with a proven track record at United Counseling Services, excelling in crisis intervention and client advocacy. Skilled in patient documentation and fostering independence, I enhance quality of life through tailored support plans and community integration, ensuring optimal outcomes for individuals with disabilities.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
United Counseling Services
10.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Provided compassionate and patient-focused care to cultivate well-being.
Guest Service Leader
Cumberland Farms
Hoosick Falls, NY
07.2022 - 10.2024
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Trained new team members in customer service standards, policies, and operational procedures.
- Ensured accurate billing practices by reviewing invoices, making necessary adjustments when needed.
- Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
- Conducted regular inspections of common areas for cleanliness, safety, and maintenance needs.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
- Observed employee performance for compliance with policies and standard operating procedures.
Pharmacy Technician
CVS Pharmacy
12.2022 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Utilized pharmacy management software to process prescriptions efficiently.
- Maintained clean and organized work environment, adhering to health and safety standards.
Education
Mount Anthony Union High School
Skills
- Crisis intervention
- Client advocacy
- Direct support
- Patient documentation
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Time management
Timeline
Direct Support Professional
United Counseling Services
10.2024 - Current
Pharmacy Technician
CVS Pharmacy
12.2022 - 06.2023
Guest Service Leader
Cumberland Farms
07.2022 - 10.2024
Mount Anthony Union High School