Madison Burgin
Summary
Developed skills in fast-paced, technical environment, specializing in network monitoring and issue resolution. Looking to transition into new field where project management skills contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Network Operations Specialist
JSI
08.2023 - Current
- Collaborated with cross-functional teams to enhance system reliability.
- Provided technical support to users, enhancing overall customer satisfaction with services provided.
- Trained junior team members on best practices in network operations, fostering professional growth within the department.
- Documented support procedures, processes and solutions to facilitate knowledge sharing among team members.
- Monitored network performance to identify and resolve issues proactively.
- Conducted thorough analyses of existing systems to identify areas for improvement, leading to enhanced operational effectiveness.
- Led client meetings and discussed network performance, existing tickets, and upcoming changes.
- Managed the task channel while ensuring projects were accomplished on time and to organization satisfaction, and presented progress weekly.
Education
BBA - Information Technology
Texas Tech University
Lubbock, TX12-2023
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Reliability
- Organizational skills
- Network support
- Incident management
- Network documentation
- Time management
- Excellent communication
- Decision-making
- Task prioritization
Flight Hours
Total Flight Time: 58
Pilot in Command Hours: 5
Timeline
Network Operations Specialist
JSI
08.2023 - Current
BBA - Information Technology
Texas Tech University
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