Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
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Madison Caples

Summerville

Summary

Dynamic professional with proven expertise in customer relationship management and communication at TDs of Clemson. Demonstrated ability to craft exceptional beverages and enhance guest experiences, contributing to increased customer satisfaction. Two years of bartending experience utilizing precise techniques and measurements to prepare drinks. Committed to fostering a loyal customer base through positive interactions and effective sales strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender/ Server

TDs of Clemson
Clemson
07.2023 - Current
  • Provided exceptional customer service by efficiently handling cash transactions and serving food and beverages.
  • Crafted and served beverages while maintaining a clean and organized work environment, ensuring customer satisfaction.
  • Managed phone inquiries and facilitated seamless food running and drink preparation to enhance guest experience.

Server

Kicken Chicken
Summerville
05.2023 - 02.2025
  • Facilitated efficient food delivery and ensured timely service to enhance customer satisfaction.
  • Hosted guests with professionalism and attentiveness, contributing to a welcoming dining environment.
  • Maintained cleanliness and organization of service areas to uphold health and safety standards.

Sales Associate

Kohl's
Summerville
09.2020 - 03.2021
  • Provided exceptional customer service by assisting customers with inquiries and promoting store products.
  • Handled cash transactions efficiently and maintained accuracy at the register.
  • Organized and maintained store displays, ensuring a tidy and welcoming shopping environment.

Education

Associate of Applied Science - Marketing

Tri-County Technical College
Pendleton, SC
05-2025

Skills

  • Digital marketing
  • Social media management
  • Market research
  • Customer relationship management
  • Sales strategies
  • Visual merchandising
  • Team collaboration
  • Effective communication
  • Problem solving
  • Liquor restocking
  • Responsible alcohol service
  • Identification verification
  • Engaging personality
  • Safe food handling procedures
  • Salesmanship
  • New hire training

Certification

  • Microsoft certified professional
  • SC essential soft skills certificate

.

Affiliations

  • Volunteer work at animal shelter

Accomplishments

  • Deans list award

Timeline

Bartender/ Server

TDs of Clemson
07.2023 - Current

Server

Kicken Chicken
05.2023 - 02.2025

Sales Associate

Kohl's
09.2020 - 03.2021

Associate of Applied Science - Marketing

Tri-County Technical College

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