Madison Carter
Versona
JACKSONVILLE,FL
1
year of professional experience
Early-career retail professional with experience in customer service, POS systems, and store operations. Skilled in training support, problem-solving, and time management, with a strong focus on smooth daily workflow and positive customer experiences.
Work History
Assistant Store Manager
7 Months- Trained new associates on POS procedures, customer service expectations, and store policies.
- Assisted with merchandising updates, maintaining brand standards and appealing product presentation.
- Monitored inventory levels, helping replenish stock and organize backroom merchandise.
- Supported daily store operations, ensuring smooth opening, closing, and floor coverage.
- Resolved customer concerns promptly, delivering courteous service and effective issue follow-up.
- Coordinated sales floor tasks, prioritizing recoveries, fitting room organization, and cashier support.
- Reviewed store conditions regularly, identifying cleanliness, safety, and visual compliance needs.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Floor Staff Member
6 Months- Delivered food and beverages accurately while following service standards and safety procedures
- Assisted guests with seating, orders, and basic questions to maintain smooth floor operations
- Maintained clean, organized dining areas, restrooms, and service stations throughout shifts
- Restocked supplies, utensils, and condiments to support efficient front-of-house workflow
- Resolved minor guest concerns professionally while escalating complex issues to supervisors
- Adapted quickly to changing priorities while learning operational procedures and team routines
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
Education
High School Diploma
Skills
Store opening and closing
POS systems operations
Retail operations
Customer service
Customer experience
Customer engagement
Hiring and training
Mentoring and coaching
Visual merchandising
Pricing and markdowns
Time management
Work Planning and Prioritization
Problem-solving
Sales target achievement
Timeline
Assistant Store Manager
Versona
03.2026 - CurrentRead More
Floor Staff Member
Regal Cinemas
06.2025 - 12.2025Read More
Mandarin High School
High School Diploma
Read More