Madison Castaneda
San Antonio,TX
Summary
Achieved high customer satisfaction by prioritizing guest needs and delivering exceptional service.,Nurtured client relationships, building trust and loyalty through attentive interactions.,Maintained high performance in fast-paced environments, contributing to a positive workplace culture and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Barn Door Steakhouse
San Antonio, TX
01.2024 - 05.2026
- Delivered excellent customer service in a fast paced, high volume restaurant with strong customer reviews
- Managed multiple tables while maintaining accuracy and efficiency
- Took orders, served food, and handled payments
- Built relationships with regular customers to enhance guest experience
- Collaborated with team members to ensure smooth and timely service
- Able to always lend a helping hand where needed, during holidays we get extremely busy in which when I have a second I’ll be asking others what can I do for you
- Or Can I grab anything for you?, always making sure means my coworkers are working as a well oiled machine!
Cashier
Whataburger
San Antonio, TX
09.2022 - 12.2024
- Take customer orders at the counter, drive-thru, or on the mobile app.
- Prepare and assemble food orders accurately and efficiently.
- Maintain a clean and organized work area.
- Restock and replenish supplies as needed.
- Follow food safety and hygiene protocols.
- Provide excellent customer service by addressing customer inquiries and ensuring a positive dining experience.
- Operate cash registers and handle cash transactions.
- Accurately put order into the POS
- Maintain a fast and accurate drive thru service
Cashier
The Home Depot
San Antonio, TX
07.2022 - 09.2022
- Assist customers with their inquiries, product selection, and purchases.
- Provide product knowledge and advice to customers.
- Process returns, exchanges, and refunds.
- Maintain a clean and organized store appearance.
- Process customer purchases and handle cash, credit card, and other payment methods.
- Accurately count money in cash drawers at the beginning and end of shifts.
- Ensure a positive and efficient checkout experience for customers.
Education
Associate of Arts - Psychology
Northeast Lakeview Community College
05.2026
Skills
- Time Management
- Prioritization
- Problem-solving
- Strategic Planning
- Empathy and patience
- Financial sales
- Collaboration and teamwork
- Microsoft Office
- Computer operation
- Active listening skills
- Attention to detail
- Customer relationship management
- Anatomy knowledge
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Punctual and reliable
- Payment processing
Certification
- Driver's License
- BLS Certification
- April 2026 to April 2026
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Server
The Barn Door Steakhouse
01.2024 - 05.2026
Cashier
Whataburger
09.2022 - 12.2024
Cashier
The Home Depot
07.2022 - 09.2022
Associate of Arts - Psychology
Northeast Lakeview Community College