Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Cataño

Glendale,AZ

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Regency Specialties
03.2024 - 10.2024
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Prepared and processed patient referrals and transfer requests.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Receptionist

Arrowhead Country Club
09.2023 - 03.2024
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.

Private Nanny

Karli Larson
09.2022 - 10.2023
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Helped children complete homework assignments and school projects.
  • Transported children to and from activities using personal or family vehicle.
  • Transported children to and from school, medical appointments and extra-curricular activities.

Preschool Teacher

Ironwood High School
10.2020 - 05.2022
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Developed and implemented behavior management plans.

Education

Bachelor of Science - Business

Grand Canyon University
Phoenix
12-2026

High School Diploma -

Ironwood High School
Glendale
05-2022

Skills

  • Medical office administration
  • HIPAA Compliance
  • Payment Collection
  • Insurance Verification
  • Medical Terminology
  • Microsoft Office
  • Inpatient Care
  • Telephone Etiquette
  • Appointment Setting
  • Typing and filing
  • Paperwork coordination
  • Patient Relations

Certification

  • Certified in First- Aid and AED
  • CTE certified for grades PreK - 12

Timeline

Medical Receptionist

Regency Specialties
03.2024 - 10.2024

Receptionist

Arrowhead Country Club
09.2023 - 03.2024

Private Nanny

Karli Larson
09.2022 - 10.2023

Preschool Teacher

Ironwood High School
10.2020 - 05.2022

Bachelor of Science - Business

Grand Canyon University

High School Diploma -

Ironwood High School

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Madison Cataño