MADISON CHRISTMAN
Shippensburg,US
Summary
Vibrant sales associate and server highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Offering 5 years of experience in retail and customer service environments. Commended for multitasking abilities and providing top-notch service to hundreds of customers daily, with hands-on experience, eager to learn new skills and advance knowledge. Positive role model with a focus on team leadership, personnel support, and building customer relationships. Experienced in instilling customer service and sales best practices in new associates through training and mentoring.
Overview
6
6
years of professional experience
Work History
Server
Appalachian Brewing
11.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Server
Green Village Restaurant
02.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Massey's Frozen Custard
04.2018 - 10.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods
- Kept a high level of cleanliness and sanitation
- Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area
- Greeted regular customers and maintained relationships with them.
Burrito Roller
Neato Burrito
01.2022 - 04.2022
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Took and reported product inventory to business owners monthly
- Had an excellent attendance record and was always on time for work.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Psychology
Shippensburg University
Shippensburg, PA12.2024
High School -
Carlisle High School
Carlisle, PA05.2020
Skills
- Customer service
- Sale expertise
- Communication skills
- Cash handling expert
- Product sales expertise
- Retail sales customer service
- Commercial sales experience
- Exceptional customer service
- Safe Food Handling
- Food safety understanding
Timeline
Server
Appalachian Brewing
11.2023 - 01.2024
Server
Green Village Restaurant
02.2023 - 10.2023
Burrito Roller
Neato Burrito
01.2022 - 04.2022
Server
Massey's Frozen Custard
04.2018 - 10.2022
Bachelor of Arts - Psychology
Shippensburg University
High School -
Carlisle High School
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