Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MADISON CHRISTMAN

Shippensburg,US

Summary

As well as a recent college graduate, I am a resourceful supervisor with a proven track record in driving productivity and enhancing operational efficiency. Demonstrates expertise in workflow optimization and quality control, complemented by strong team leadership skills. Recognized for exceptional communication and problem-solving abilities that facilitate seamless operations and effective workforce management. Aiming to leverage extensive experience to contribute to organizational growth and innovation.

Overview

3
3
years of professional experience

Work History

Shift Manager

MOD Pizza
Chambersburg, PA
12.2024 - Current
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Reinforced rules to promote superior employee performance.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Monitored store operations to ensure compliance with company policies and procedures.

Squad Member

MOD Pizza
Chambersburg, PA
04.2024 - 12.2024
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Server

Appalachian Brewing
11.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Server

Green Village Restaurant
02.2023 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Burrito Roller

Neato Burrito
01.2022 - 04.2022
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Took and reported product inventory to business owners monthly
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.

Education

Bachelor of Arts - Psychology

Shippensburg University
Shippensburg, PA
01-2025

High School -

Carlisle High School
Carlisle, PA
05.2020

Skills

  • Delegating work
  • Verbal and written communication
  • Exceptional customer service
  • Safe food handling
  • Mentoring and coaching
  • Team development
  • Shift leadership
  • Operations management

References

References available upon request.

Timeline

Shift Manager

MOD Pizza
12.2024 - Current

Squad Member

MOD Pizza
04.2024 - 12.2024

Server

Appalachian Brewing
11.2023 - 01.2024

Server

Green Village Restaurant
02.2023 - 10.2023

Burrito Roller

Neato Burrito
01.2022 - 04.2022

Bachelor of Arts - Psychology

Shippensburg University

High School -

Carlisle High School

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MADISON CHRISTMAN