Summary
Overview
Work History
Education
Skills
Timeline
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Roger Kyle

Shippensburg,PA

Summary

Dynamic Shift Supervisor with proven expertise in cash handling and employee training at Rite Aid. Enhanced customer satisfaction through effective complaint resolution and streamlined operations during peak hours. Recognized for optimizing inventory control and fostering a safe workplace, empowering staff to excel in their roles while maintaining high service standards.

Overview

21
21
years of professional experience

Work History

Shift Supervisor

Rit Aid
08.2016 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Senior Shift Manager

Avis Budget Group
09.2004 - 07.2016
  • Streamlined administrative tasks by introducing innovative solutions for record-keeping, reporting, and data analysis.
  • Implemented process improvements that reduced labor costs without compromising service quality or employee satisfaction levels.
  • Coordinated with other departments effectively to ensure seamless operations during peak hours.
  • Monitored financial reports closely to identify areas of improvement in cost control measures.
  • Enhanced team morale through recognition programs that rewarded hard work and dedication to the company''s mission.
  • Maintained a safe working environment by enforcing company policies, conducting safety inspections, and providing ongoing staff training on best practices.
  • Optimized inventory management processes to minimize waste and maintain accurate stock levels.
  • Empowered employees to take ownership of their roles through regular coaching sessions aimed at enhancing their skills.
  • Maximized productivity with well-planned daily task assignments and regular performance evaluations.

Education

Diploma - Business

Hannibal Central Schools
Hannibal, NY

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Cash handling expertise
  • Inventory control and record keeping
  • Operations management

Timeline

Shift Supervisor

Rit Aid
08.2016 - Current

Senior Shift Manager

Avis Budget Group
09.2004 - 07.2016

Diploma - Business

Hannibal Central Schools

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Roger Kyle