Madison Cleveland
Concord,AL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shelter Advocate
SafeHouse of Shelby County
Pelham, AL
04.2024 - Current
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
- Strengthened relationships with local service providers by attending regular networking meetings and maintaining open lines of communication.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
Front Desk Clerk
Beltone Hearing
Bessemer, AL
05.2021 - 11.2021
- Opened and closed office daily
- Processed payments accurately and efficiently
- Greeted customers and provided them with exceptional customer service
- Maintained an organized front desk area to ensure a professional appearance of the lobby
- Utilized excellent communication skills to interact effectively with guests from diverse backgrounds
- Issued keys to guests upon check-in according to established procedures
- Managed all daily transactions including cash handling and credit and debit card processing
Nanny
Personal Home
Vestavia Hills, AL
08.2019 - 11.2021
- Built trust through open communication with both children and their parents
- Exhibited patience and understanding when dealing with difficult behaviors from children
- Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts
- Managed household chores such as laundry, tidying up bedrooms, taking out trash
- Utilized problem-solving skills to manage challenging situations that arose while caring for children
Toddler Teacher
Primrose Schools at Liberty Park
Vestavia Hills, AL
10.2017 - 07.2019
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Established indoor and outdoor safe play environments for toddler-age children
- Taught children foundational skills such as colors, shapes and letters
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Organized and led activities to promote physical, mental and social development
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Maintained daily records of individual activities, behaviors, meals and naps
Home Health Aide
Sunny Brook Home Care
Fairfield, IA
02.2016 - 09.2017
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships
- Ensured clients' well-being, safety and comfort in adherence with physicians' orders
- Monitored client behaviors and emotional states, reporting concerns to lead nurse and documenting information in files
Customer Service Representative
Pizza Hut
Fort Madison, IA
10.2013 - 01.2016
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Promoted desserts, appetizers and specialty drinks
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Managed closing duties, including restocking items and reconciling cash drawer
- Operated POS terminals to input orders, split bills and calculate totals
- Placed reservations through phone and email into computer
Education
Associate Of Applied Science - Criminal Justice
Jefferson State Community College
Birmingham, ALCertification - Paralegal Candidate
Jefferson State Community College
Birmingham, AL02.2024
High School Diploma -
Fort Madison High School
Fort Madison, IA01.2016
Skills
- Organizational Skills
- Problem-solving
- Confidentiality understanding
- Multitasking
- Microsoft Software Proficiency
- Excellent Communication
- Ability To Multitask
- Team Player
- Attention to Detail
Certification
Paralegal Certification
Timeline
Shelter Advocate
SafeHouse of Shelby County
04.2024 - Current
Front Desk Clerk
Beltone Hearing
05.2021 - 11.2021
Nanny
Personal Home
08.2019 - 11.2021
Toddler Teacher
Primrose Schools at Liberty Park
10.2017 - 07.2019
Home Health Aide
Sunny Brook Home Care
02.2016 - 09.2017
Customer Service Representative
Pizza Hut
10.2013 - 01.2016
High School Diploma -
Fort Madison High School
Associate Of Applied Science - Criminal Justice
Jefferson State Community College
Certification - Paralegal Candidate
Jefferson State Community College