Madison Clifton
Statesboro,GA
Summary
Detail-oriented professional with a background in sales and exceptional customer service, known for multitasking and continuous learning. Demonstrated leadership abilities and a strong desire to pivot into the beauty industry, seeking a career change with ample growth opportunities.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Yelp - Remote
Statesboro, GA
09.2023 - Current
- Worked with small business owners via phone to determine their needs and customize sales approaches.
- Managed a diverse pipeline of clients, ranging from dentists to restaurant owners, using Salesforce.
- Became an expert in Yelp’s advertising solutions, quickly adapting product recommendations to suit client needs.
- Consistently exceeded monthly sales goals through a strong work ethic, tenacity, and effective time management.
New Hire Training Lead
Wayfair - Remote
Statesboro, GA
10.2021 - 06.2023
- Collaborated with trainers to integrate new employees and assisted in training customer service consultants by providing guidance, answering questions, and contributing to daily meetings.
- Maintained effective classroom management, fostering productive discussions, and supported consultants' KPI metrics monitoring, resulting in a 15% improvement in Customer Satisfaction within two weeks.
- Delivered targeted feedback on call behaviors and utilized various computer applications, including email, spreadsheets, and word processing software, to perform clerical tasks such as filing and data entry.
Senior Customer Service Specialist
Wayfair - Remote
Statesboro, GA
09.2020 - 06.2023
- Provided superior customer satisfaction by addressing inquiries via phone and email, managing over 80 calls daily, and consistently surpassing quarterly metric goals.
- Managed diverse tasks such as processing returns and refunds, providing delivery updates, and coordinating address/payment changes and replacement parts for all parcel orders.
- Coordinated multiple software applications concurrently, demonstrating exceptional navigational skills.
- Collaborated with colleagues and management in weekly meetings to monitor metrics and foster a positive work environment.
Education
Nail Technician - Still Enrolled
Savannah Technical College
Savannah, GAHigh School Diploma -
Jackson High School
Jackson, GA05-2017
Skills
Skills: Data Entry, Scheduling, Filing, Problem Resolution, Customer Service, Active Listening and Communication, Multitasking and Time Management, Microsoft Office expertise, Analytical Thinking, Storytelling, Building rapport, Visual Communication, Attention to Detail
Interests: Reading, Content Creation and Collaboration, Painting, Cross-Stitching, Drawing, Cooking, Photography, Traveling
Timeline
Inside Sales Representative
Yelp - Remote
09.2023 - Current
New Hire Training Lead
Wayfair - Remote
10.2021 - 06.2023
Senior Customer Service Specialist
Wayfair - Remote
09.2020 - 06.2023
Nail Technician - Still Enrolled
Savannah Technical College
High School Diploma -
Jackson High School