Madison Coale
Citra,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Owner
Madcares LLC
08.2023 - Current
- Developed and implemented business strategies to enhance operational efficiency and customer satisfaction.
- Managed financial planning, budgeting, and cash flow analysis to ensure profitability.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Managed appointment bookings, reducing scheduling conflicts through proactive communication and organization.
Caregiver/HHA
Right At Home
06.2021 - 08.2023
- Provide excellent care to clients with a wide range of needs. (Ex: homemaking to end of life care)
- Developed individualized care plans in collaboration with healthcare professionals.
- Be able to remain calm in stressful situations.
- Assisted with daily living activities, ensuring safety and comfort for clients.
- Relay information to the office via phone, email, and text.
- Excellent communication skills
- Delivered compassionate personal care to enhance clients' quality of life.
Lead Phone Sales/ Tech
MarketSource
02.2021 - 06.2021
- Provide exceptional customer support.
- Be knowledgeable about new tech products (both Apple and Android)
- Create new customer accounts.
- Utilize computer and phone systems.
Med Tech/Caregiver
At Home Care
10.2020 - 02.2021
- Pass medication according to dosage and time.
- Assist residents with ADLs (activities of daily living)
- Cook meals and serve them in the dining room.
- Do laundry and cleaning.
- Create resident friendly activities (ex: parties, trivia, creating art.)
- Answer incoming phone calls and make outbound ones.
- Utilize computer.
HHA - Home Health Aide
Right At Home
03.2019 - 10.2020
- Provide excellent care to clients with a wide range of needs. (Ex: homemaking to end of life care)
- Be able to remain calm in stressful situations.
- Ensure the best quality of life for all people served.
- Relay information to the office via phone, email, and text.
- Excellent communication skills.
Security Guard
LAKEVIEW TERRACE
08.2015 - 03.2019
- Ensure residents and staff are protected from outside threats.
- Record data.
- Answer and transfer phone calls.
- Come up with quick solutions to problems.
- Assist nurses in resident's homes.
- Provide direction to potential residents.
- Answer questions regarding the premises.
Education
AA DEGREE -
LAKE SUMTER STATE COLLEGE
03.2019
High school or equivalent in Diploma - undefined
Lake Technical Center
Eustis, FL12.2013
Skills
- Extensive customer service experience
- Microsoft Office proficiency
- Front desk management
- Proficient in security protocols
- Effective time management
- Data acquisition
- Patient support
- Android
- IOS
- Computer Networking
- Customer relations
- Retail sales support
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Team oversight
- Staff management
Personal Information
- Authorized To Work: US
- Title: Healthcare worker
- Driving License: Drivers License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Owner
Madcares LLC
08.2023 - Current
Caregiver/HHA
Right At Home
06.2021 - 08.2023
Lead Phone Sales/ Tech
MarketSource
02.2021 - 06.2021
Med Tech/Caregiver
At Home Care
10.2020 - 02.2021
HHA - Home Health Aide
Right At Home
03.2019 - 10.2020
Security Guard
LAKEVIEW TERRACE
08.2015 - 03.2019
High school or equivalent in Diploma - undefined
Lake Technical Center
AA DEGREE -
LAKE SUMTER STATE COLLEGE