SHEILA SONDAK
Dacula,GA
Summary
Successful Manager and Entrepreneur with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
32
32
years of professional experience
Work History
Owner/Operator
Twine & Twine
04.2016 - Current
- Created handmade, unique gifts that cater to needs and preferences of realtors and mortgage brokers
- Garnered reputation for delivering high quality, customized gifts that leave professional and lasting impression on clients
- Managed inventory, production and shipping/ delivery logistics, ensuring timely turnaround to meet closing deadlines and client expectations
- Skills: Entrapurnal Vision, Creative Design, Customer Relationship Management, Marketing & Branding
OWNER/OPERATOR
U Go Girl
09.2014 - 05.2022
- Created U Go Girl business plan and grew it into reputable and well recognized brand in local women's running and tennis market
- Strategically participated in numerous race expos and tennis tournaments showcasing and selling all lines of apparel, while actively engaging with thousands of potential customers and building brand loyalty
- Implemented innovative marketing strategies, including social media and print media campaigns
REGIONAL MANAGER
Ponzio Fitness Holdings
03.2006 - 04.2008
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Responsible for overseeing program directors in each location to assure all aspects of programs were well developed, marketed, safe and of value to department
- Established and maintained Athletic Department standards for 5 locations
- Improved administrative organization - including development of SOPs, revenue tracking, membership and employee incentives
- Directly accountable for all aspects of Dacula location: Budgeting, Sales Revenue, Customer Service, Operations and Staffing
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
GENERAL MANAGER
Wellbridge
10.1998 - 04.2004
- Responsible for day to day operations of 85k sq ft facility, 4600 members and 85 full and part time staff
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Successfully managed 8 department heads in areas of recreation, leagues, tennis, child care, camps, athletic department and training, aquatic teams and lessons, food and beverage, membership and hospitality
- Won Rookie GM of the Year award 1999
Athletic Director
Wellbridge
04.1991 - 01.1998
- Recruited and interviewed individuals for Training jobs and other athletic department staff positions.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and oversaw national student internship program.
Education
Bachelor of Science - EXERCISE SCIENCE
SUNY
Cortland, NY1991
Skills
- Extensive Customer Service Experience
- Highly Adaptive
- Years of experience working in rapid paced environment
- Organized, Efficient and Dependable candidate successful at managing multiple priorities with positive attitude
- Willingness to take on added responsibility to meet goals
Timeline
Owner/Operator
Twine & Twine
04.2016 - Current
OWNER/OPERATOR
U Go Girl
09.2014 - 05.2022
REGIONAL MANAGER
Ponzio Fitness Holdings
03.2006 - 04.2008
GENERAL MANAGER
Wellbridge
10.1998 - 04.2004
Athletic Director
Wellbridge
04.1991 - 01.1998
Bachelor of Science - EXERCISE SCIENCE
SUNY
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