Madison Collette
Cypress,CA
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Committed to providing a welcoming environment and ensuring smooth daily operations.
Overview
1
1
year of professional experience
Work History
Receptionist
Hair by Renee Grimes
11.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Organized, maintained, and updated sales of products and up services.
- Helped to maintain a clean environment by taking care of laundry and helping with sanitation and disinfection.
Hostess
Walt’s Warf
11.2023 - 04.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
No Degree - Aesthetician
Career Academy of Beauty
Garden Grove, CA01-2025
High School Diploma -
Los Alamitos High School
Los Alamitos, CA05-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Positive and professional
- Strong social skills
- Patience and empathy
- Cleaning and sanitation
- Detail-oriented
Timeline
Receptionist
Hair by Renee Grimes
11.2024 - Current
Hostess
Walt’s Warf
11.2023 - 04.2024
No Degree - Aesthetician
Career Academy of Beauty
High School Diploma -
Los Alamitos High School
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